Customer Success Manager, SMB (Greater China) at Similarweb

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Marketing, SaaSIndustries

Requirements

Fluent in English and Mandarin, written and spoken
Solid understanding of the digital marketing space and trends
2 - 3+ years experience in a client facing role, preferably in a SaaS company
Strong relationship building skills – ability to quickly build rapport and establish trust (both internally and with clients)
Analytical mindset with the ability to quickly digest a problem and identify a solution
Experience producing high quality client-facing materials
Excellent problem solving and critical thinking skills
Team player who can collaborate effectively with colleagues and business partners
Background in digital marketing

Responsibilities

Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
Manage and expand long-term customer relationships, and ensure account longevity and renewals
Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
Develop strong subject matter expertise across all Similarweb products and offering
Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSAccount ManagementDigital MarketingClient Relationship ManagementChurn MitigationUpsellRenewalsCustomer Engagement

Questions & Answers

Common questions about this position

What language skills are required for this role?

Fluency in English and Mandarin, both written and spoken, is required.

Is this role remote or does it require office work?

The role emphasizes collaborating with colleagues in-office to create a more connected, unified culture, indicating an in-office requirement.

What experience is needed for this Customer Success Manager position?

Candidates need 2-3+ years in a client-facing role, preferably in a SaaS company, along with a solid understanding of digital marketing space and trends.

What is the company culture like at Similarweb?

Similarweb fosters a connected, unified culture through in-office collaboration, with team members described as bright, curious, practical, and good people working across the globe.

What makes a strong candidate for this CSM role?

A strong candidate has strong relationship building skills, an analytical mindset, excellent problem-solving and critical thinking skills, and is a team player who can produce high-quality client-facing materials.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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