[Remote] Customer Success Manager, SMB at EvenUp

United States

Apply Now

$80,000 – $85,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Requirements

Bachelor’s degree in a related field
2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably with SMB customers
Experience navigating a fast-paced, high-growth environment, balancing competing priorities while maintaining a customer-first mindset
Proven ability to manage a portfolio of accounts and deliver exceptional results
Strong problem-solving and critical-thinking skills with a proactive approach to customer challenges
Exceptional interpersonal, communication, and presentation abilities
Familiarity with SaaS business models is a strong advantage
Experience leveraging CRM systems to manage portfolios and track customer health metrics
Legal Tech or experience working with law firms is a strong plus
Highly organized, detail-oriented

Responsibilities

Proactive Account Management: Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
Partnership Development: Partner with customers to establish success metrics and ensure alignment with their business goals
Customer Advocacy and Success: Build and maintain strong relationships with key customer stakeholders, ranging from firm leadership to end-users
Renewal and Retention: Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer
Revenue Growth: Identify and qualify upsell or cross-sell opportunities to drive additional value for customers
Insights and Feedback: Document customer feedback, use cases, and success stories to inform internal product development and roadmap planning
Operational Excellence: Ensure all customer interactions and account activities are tracked accurately in the CRM system
Team Collaboration: Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless customer experiences
Provide regular updates on account health metrics and identify trends across your portfolio
Serve as the primary point of contact for all customer-related matters within your portfolio

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRelationship ManagementSaaSRenewal ManagementBusiness ReviewsAdoption AnalysisSuccess Metrics

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager, SMB role?

The salary range is $80K - $85K.

Is this position remote?

Yes, the position is fully remote.

What key skills are required for this role?

The role requires a strategic mindset, strong relationship management skills, and the ability to act as a trusted advisor to SMB customers.

What is the company culture like at EvenUp?

EvenUp seeks talented, driven, and collaborative individuals who want to have a lasting impact, in a fast-growing vertical SaaS company backed by top VCs.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates will have experience in proactive account management, partnership development, customer advocacy, renewal processes, and cross-functional collaboration, particularly with sole proprietor law firms.

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

Land your dream remote job 3x faster with AI

Try Jobo Free