Customer Success Manager (Pulse) - Remote at AuditBoard

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience in Customer Success (CSM)
Successful management of complex customer relationships in a B2B SaaS environment
Proven experience in audit (internal or external), risk management, compliance, or GRC frameworks or tools
Strong focus on addressing enterprise-level challenges and delivering meaningful customer outcomes
Hands-on experience with AuditBoard modules, data load processes, and advanced configurations
Excellent communication, relationship-building, and problem-solving skills
Ability to interface with C-level executives to drive program strategy and ROI
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively

Responsibilities

Develop and maintain strong relationships with key customer stakeholders
Collaborate with Customer Marketing, Product, and Operations to support thousands of users
Proactively identify and address customer issues, collaborating with internal teams
Gather customer feedback and insights to drive product improvements
Conduct 1:many sessions to empower customers to maximize the value of our products/services
Retain and expand customer relationships, ensuring high customer satisfaction and loyalty
Identify and execute opportunities for account expansion, upselling or cross-selling additional products or services
Develop strategies to minimize churn and foster long-term relationships with customers
Interface with C-level executives to drive program strategy and ROI

Skills

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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