Customer Success Manager, Public Sector & Defense at Cohere

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Defense, Government, HealthcareIndustries

Requirements

Deep expertise in the Canadian public sector and defense landscape
Understanding of the transformative potential of frontier AI and the unique requirements of government and defense organizations
Ability to serve as trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defense organizations, and healthcare systems
Experience navigating secure, highly regulated environments with stringent security, privacy, compliance, and ethical requirements

Responsibilities

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
Drive contract renewals and account growth by consistently delivering value and building trusted relationships
Ensure all implementations meet Canadian government security protocols, including PBMM standards
Collaborate with Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally

Skills

Key technologies and capabilities for this role

Customer SuccessPublic SectorDefenseAI AdoptionGovernment AccountsSecurity CompliancePrivacy RegulationsEthical AIStrategic PartnershipsCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What expertise is required for this Customer Success Manager role?

The role requires deep expertise in the Canadian public sector and defense landscape, along with understanding the transformative potential of frontier AI and the unique requirements of government and defense organizations.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Cohere?

Cohere obsesses over what they build, with each team member responsible for increasing model capabilities and customer value. They work hard, move fast, and value a diverse range of perspectives from top experts in research, engineering, design, and more.

What makes a strong candidate for this role?

A strong candidate has deep expertise in Canadian public sector and defense, can build trusted relationships with senior government stakeholders, and excels at guiding AI adoption in secure, regulated environments while collaborating across teams.

Cohere

Provides NLP tools and LLMs via API

About Cohere

Cohere provides advanced Natural Language Processing (NLP) tools and Large Language Models (LLMs) through a user-friendly API. Their services cater to a wide range of clients, including businesses that want to improve their content generation, summarization, and search functions. Cohere's business model focuses on offering scalable and affordable generative AI tools, generating revenue by granting API access to pre-trained models that can handle tasks like text classification, sentiment analysis, and semantic search in multiple languages. The platform is customizable, enabling businesses to create smarter and faster solutions. With multilingual support, Cohere effectively addresses language barriers, making it suitable for international use.

Toronto, CanadaHeadquarters

2019Year Founded

$914.4MTotal Funding

SERIES_DCompany Stage

AI & Machine LearningIndustries

501-1,000Employees

Risks

Competitors like Google and Microsoft may overshadow Cohere with seamless enterprise system integration.

Reliance on Nvidia chips poses risks if supply chain issues arise or strategic focus shifts.

High cost of AI data center could strain financial resources if government funding is delayed.

Differentiation

Cohere's North platform outperforms Microsoft Copilot and Google Vertex AI in enterprise functions.

Rerank 3.5 model processes queries in over 100 languages, enhancing multilingual search capabilities.

Command R7B model excels in RAG, math, and coding, outperforming competitors like Google's Gemma.

Upsides

Cohere's AI data center project positions it as a key player in Canadian AI.

North platform offers secure AI deployment for regulated industries, enhancing privacy-focused enterprise solutions.

Cohere's multilingual support breaks language barriers, expanding its global market reach.

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