Job Description

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Position Overview

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Our platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management into a seamless experience. With AI-powered tools and a fully owned payroll infrastructure, Deel supports workers in over 100 countries, enabling businesses to scale smarter, faster, and more compliantly.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming global talent connection and breaking down geographical barriers to hiring and career advancement. We are building the infrastructure for the future of work, fostering a more diverse and inclusive global economy.

Who Are You?

You will be the primary point of contact for Deel's clients, both internally and externally. This dynamic role requires you to build strong, lasting customer relationships and convert them into opportunities for long-term revenue growth. You will act as a trusted advisor, offering strategic guidance on operational and product-related matters. Simultaneously, you will champion new products and capabilities internally, advocating for clients to facilitate their business expansion with Deel.

You are a passionate business builder who thrives on solving complex, challenging, and often ambiguous problems to drive significant business impact. You are hands-on and comfortable diving into data for insights, as well as managing cross-functional projects with multiple stakeholders. A collaborative, high-performance team environment is essential for you.

Responsibilities

• Accounts: Manage a high volume of small spend accounts within either the SMB/MM or ENT segments.
• Risk Management: Proactively identify and flag risks that could lead to customer churn.
• Relationship Building: Cultivate client relationships by understanding pain points, providing effective solutions, and identifying opportunities for growth and revenue generation.
• Product Advocacy: Serve as the voice of the customer by gathering product and operational feedback and sharing it with relevant internal stakeholders.
• Customer Experience: Ensure a high-quality, day-to-day experience for all customers.
• Internal Coordination: Collaborate with internal teams to ensure timely responses and completion of customer requests.

Company Information

Deel is a global company with a team of 5,000+ spanning over 100 countries, speaking 74 languages. We foster a connected and dynamic culture that drives continuous learning and innovation for our customers.

Deel's Achievements:

• Fastest-growing SaaS company in history.
• CNBC Disruptor 50.
• Forbes Cloud 100.
• Deloitte Fast 500.
• Repeatedly recognized on Y Combinator’s top companies list.
• Maintains a 4.83 average rating from over 15,000 reviews across G2, Trustpilot, Capterra, Apple, and Google.

Impact:

• Paid $11.2 billion to workers in nearly 100 currencies in 2024.
• Provided healthcare and benefits to workers in 109 countries.
• Backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years.

Your experience at Deel will be a career accelerator, placing you at the forefront of the global work revolution and enabling you to tackle complex challenges impacting millions of people's working lives.