Customer Success Manager, SMB II
DeputySalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
HR Tech, SaaS, Payroll & HR PlatformsIndustries
Requirements
Candidates should be a passionate business builder who gets energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. They should be a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders.
Responsibilities
The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments, identifying and flagging risks that will lead to customer churn. They will build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation, while also serving as an internal advocate for clients with Deel by championing new products and capabilities. Additionally, they will provide a high-quality experience to our customers on a day-to-day basis and coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Skills
Customer Success
Client Management
Global Payroll
HRIS
Compliance
Benefits
Performance Management
Equipment Management
AI Tools
Cross-cultural Communication
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees