Customer Success Manager (Middle East) at Adobe

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Experience, SoftwareIndustries

Requirements

Bachelor’s degree or equivalent experience
Minimum 5-10 years experience in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social); candidates with pre-sales, marketing/creative agency or consulting background will be considered
Strong experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
Proven effectiveness managing an account portfolio of large, global, sophisticated and strategic accounts at a senior level
Proven experience building and maintaining relationships at most senior levels (including C-Level) with assigned accounts, becoming a trusted advisor
Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction

Responsibilities

Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
Enhance value realisation and return on investment from Adobe’s solutions and services
Increase solution adoption and usage with a clear plan
Build positive relationships at senior levels, including C-Level, within major companies
Develop account strategy planning and build success plans to drive loyalty, advocacy and minimize customer attrition
Track accounts’ performance and lead critical blocking issues with clear execution plans to drive closure
Build and grow relationships for Adobe’s strategic portfolio of multi-solution, multi-brand clients at the senior level, becoming a trusted partner
Build a strong post-sales strategy for portfolio of accounts to ensure customers enhance value on their investment in Adobe’s solutions
Provide thought leadership and domain expertise to the customer success organization, clients and Adobe’s European Customer Success team
Build strong business relationships with Sales, Marketing, Solution Consulting and Professional Services teams
Demonstrate seniority by leading new retention and growth initiatives that deliver value, ensuring scale, delight and innovation for customer success
Become an ambassador for the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales
Demonstrate experience supporting the hiring and ramp up process of new recruits into the Customer Success Team

Skills

Customer Success

Account Management

Digital Transformation

Product Adoption

Value Realization

Stakeholder Management

C-Level Engagement

Success Planning

Governance Frameworks

ROI Analysis

Enterprise Accounts

Partnership Building

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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