[Remote] Senior Manager, Customer Success at Ostro

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Healthcare, Pharmaceuticals, TechnologyIndustries

Requirements

4-6 years of experience in pharmaceutical or life sciences account management and strategy development
Digital marketing agency or consultancy experience
Proven experience managing $2M in Annual Recurring Revenue (ARR)
Ability to individually handle a $800k renewal for any one account
Strong understanding of your accounts current standing in the marketplace as well as their competitors
Proven experience as a strategic partner with the ability to map customer’s strategies to product capabilities
Familiar working with the product organization to influence the future roadmap with product features and key requirements
Managed a team of Associates and / or Managers
Can manage a system of business processes – ensuring compliance and continual improvement of such processes
Bachelor's Degree, or equivalent experience
Ability to travel at least once a quarter per client or as needed

Responsibilities

Demonstrate effectiveness in driving innovative and proven strategies to help grow client's ROI
Articulate client’s brand vision and objectives to internal teams
Maintain responsibility for all client relationships
Understand the client's business, industry, competitors, key drivers, environment, etc
Identify opportunities to bring value to client’s businesses
Bring a proactive & strategic approach to the development of the account plan for each client
Articulate the client's strategy to internal organizations to influence the product roadmap
Manage tight deadlines and exceed client expectations with attention to detail and flawless execution
Handle large scope execution and support for clients' budgets

Skills

Key technologies and capabilities for this role

Customer SuccessClient ServicesAccount ManagementROI OptimizationStrategic PlanningCross-Functional CollaborationBrand Articulation

Questions & Answers

Common questions about this position

What experience is required for the Senior Manager, Customer Success role?

The role requires 4-6 years of experience in pharmaceutical or life sciences account management and strategy development, along with experience at a digital marketing agency or consultancy.

Is this a remote position?

Yes, Ostro is a remote-first team.

What are Ostro's cultural values?

Ostro's cultural values are: Put People First, Win as a Team, Act with Urgency and Scrappiness, Embrace Ambiguity Fearlessly, Deliver Customer Happiness, Drive for Solutions, and Assume Positive Intent.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate has 4-6 years in pharmaceutical or life sciences account management, experience from a digital marketing agency or consultancy, and excels at driving client ROI, strategic account planning, articulating strategies internally, and managing large scopes with flawless execution while embodying Ostro's core values.

Ostro

AI-driven personalized healthcare solutions

About Ostro

Ostro operates at the forefront of the healthcare technology sector, specializing in personalized healthcare journeys. It embraces cutting-edge AI and ML technologies to ensure compliance with PRC-approved content and offers unique tools like Ostro Navigate for personalization and Ostro Attribute for detailed analytics. This focus on technological sophistication and compliance assurance, combined with its commitment to advancing personalized healthcare experiences, makes it an attractive workplace for professionals looking to impact the healthcare industry positively while working with the latest technology.

Miami, FloridaHeadquarters

2019Year Founded

$69.4MTotal Funding

EARLY_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Home Office Stipend

Company Equity

Risks

Emerging health tech startups pose a threat to Ostro's market share.

Data privacy concerns could impact Ostro's operations and consumer trust.

Departure of key executives may affect Ostro's strategic direction and leadership stability.

Differentiation

Ostro offers personalized healthcare journeys enhancing consumer and HCP engagement.

Partnerships with companies like CooperSurgical highlight Ostro's focus on patient education.

Ostro's platform bridges the gap between medicine makers and consumers effectively.

Upsides

Ostro's revenue grew by over 250% recently, indicating strong market demand.

The $45 million Series B funding boosts Ostro's expansion and innovation capabilities.

Ostro's collaboration with CooperSurgical enhances its reputation in patient-centric solutions.

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