[Remote] Customer Success Manager, Mid Market at Deputy

Australia

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Workforce Management, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSAccount ManagementCustomer Relationship ManagementOnboardingCustomer RetentionClient RelationsSalesCommunicationProblem-Solving

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Deputy is a remote-first company with team members working remotely across the United States and hubs in various locations.

What is the employment type for this role?

This is a full-time position.

What skills are needed for the Customer Success Manager role?

Key skills include being customer-centric, proactive in customer engagement, driving adoption and retention metrics like Health Score and NDR, and identifying upsell opportunities based on deep customer understanding.

What is the company culture like at Deputy?

The Customer Success team is passionate, creative, and customer-centric, valuing diverse perspectives and experiences while focusing on empowering customers to achieve strategic outcomes.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are passionate about creating people-first solutions, helping businesses thrive, and bringing diverse perspectives to build exceptional customer experiences.

Deputy

Workforce management and staff scheduling platform

About Deputy

Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.

Sydney, AustraliaHeadquarters

2008Year Founded

$139.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Stock Options

Paid Parental Leave

Private Health and Dental Insurance

Work from Home Stipend

Commuter Benefits

Risks

Increased competition from emerging platforms could erode Deputy's market share.

Reliance on a freemium model may limit revenue growth if users don't convert.

Data privacy concerns could lead to reputational damage and legal challenges.

Differentiation

Deputy offers a comprehensive platform for workforce management, including scheduling and compliance.

The platform's open API allows seamless integration with existing business software systems.

Deputy's freemium model provides accessibility to businesses of all sizes.

Upsides

Deputy achieved unicorn status, surpassing a billion-dollar valuation in 2023.

Integration with AI enhances demand planning and labor cost control for businesses.

Growing mobile-first solutions improve accessibility and user experience for workforce management.

Land your dream remote job 3x faster with AI

Try Jobo Free