[Remote] Customer Success Manager, Mid Market at Deputy

The Customer Success Manager will manage a portfolio of high-growth mid-market customers, focusing on enabling them to achieve their business outcomes and ensuring a delightful customer experience. This involves becoming a trusted advisor, identifying new ROI and adoption opportunities, and collaborating with Sales, Product, and Marketing teams to build advocacy and ensure retention. Key duties include proactively engaging with customers to prevent churn, handle escalations, and drive growth through add-on and upsell opportunities. The role also entails consulting on workforce management trends, advocating for customer feedback internally, and supporting customer implementation and renewals.