Customer Success Manager (Maritime) at Kpler

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Maritime, Commodities, EnergyIndustries

Requirements

+2 years of customer success management experience in maritime, shipping
Experience working with B2B customers (100+ users and owned book value >$2M ARR)
Outgoing, personable, and client-focused
Ability to articulate technical concepts to both technical and non-technical audiences
Experience with API (beneficial, programming languages not mandatory)
Empathic, listens, and understands customer’s needs through strong relationship-building
Capable of adapting to the needs of shipping companies and/or shipping arms of physical trading houses/energy majors
Genuinely cares about clients and takes ownership of projects

Responsibilities

Maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from client Coach users
Coach users to be experts on our terminal, Excel add-in, API and data integration
Help commercial teams uncover upsell/cross-sell opportunities based on clients’ needs
Proactively align client’s goals with Kpler’s
Help continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
Ensure appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date
Be in touch with clients every day by email, phone, video calls and face-to-face to help with product usage, new features, support, etc., considering individual needs
Liaise with different teams at Kpler (Sales, Product, Engineering) to enable clients to use the solution at its maximum potential

Skills

Key technologies and capabilities for this role

Customer SuccessSalesforceExcelAPIData IntegrationClient EngagementUpsellCross-sell

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need +2 years of customer success management experience in maritime or shipping, plus experience working with B2B customers having 100+ users and owned book value >$2M ARR.

What key skills are needed for this position?

The role requires being outgoing, personable, and client-focused; the ability to articulate technical concepts to technical and non-technical audiences; empathy and strong relationship-building; and adaptability to shipping companies' needs. Experience with APIs is beneficial but programming languages are not mandatory.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What does Kpler's company culture look like?

Kpler is a dynamic company with a team of over 700 experts from 35+ countries, dedicated to nurturing connections, innovating solutions, and focusing on customer satisfaction while making things happen.

Kpler

Provides data and analytics for commodity markets

About Kpler

Kpler provides intelligence solutions for commodity markets, focusing on over 25 different commodities including oil, gas, LNG, and maritime freight. The company offers real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers, investment firms, and brokers, use its data to make informed decisions regarding commodity flows, storage levels, and market trends. Unlike its competitors, Kpler emphasizes transparency and accuracy, providing detailed insights into complex markets, such as U.S. crude oil export flows and global storage inventories. The company's goal is to empower clients with expert insights and reliable data solutions to navigate volatile markets.

Paris, FranceHeadquarters

2014Year Founded

$214MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Integration of MarineTraffic and FleetMon may cause operational challenges for Kpler.

Emerging data analytics startups could threaten Kpler's market share.

Economic downturns may impact Kpler's subscription-based revenue model.

Differentiation

Kpler offers real-time market intelligence for over 40 commodity markets.

Kpler's strategic acquisitions enhance its data analytics capabilities and market reach.

Kpler provides multiple access points for data integration, including API and SDK.

Upsides

Kpler's partnership with WTO boosts its credibility in global trade analytics.

Acquisitions of MarineTraffic and FleetMon strengthen Kpler's maritime sector presence.

Growing LNG markets in Asia increase demand for Kpler's cargo-tracking solutions.

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