Customer Success Manager (Madrid, Spain) at Insider

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MarTech, Marketing, Technology, SaaSIndustries

Requirements

Relationship-driven and strategically-minded
Deeply proactive in driving product adoption and measurable value
Skilled at translating customer needs into actionable solutions
Anticipates challenges and ensures clients feel supported
Strong autonomy and initiative
Proactively engages with busy stakeholders, uncovers goals, and delivers tailored guidance
Provides expert consultation on best practices, delivers training, and surfaces relevant use cases
Ensures high usage and clear value
Fluency in Spanish (essential); Italian and Portuguese (highly desirable)

Responsibilities

Act as the face of Insider to clients and the bridge between their needs and our technology
Help clients understand their needs and match them with the best Insider features and products for their goals and expectations
Ensure clients utilize our technology optimally to fully provide world-class service
Monitor and facilitate customer adoption of our technology

Skills

Key technologies and capabilities for this role

Customer SuccessMarTechCustomer ExperienceMarketing PlatformsAIJourney OrchestrationSaaSB2BAccount Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote or based in an office?

The role is based in Madrid, Spain.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are needed for the Customer Success Manager role?

The role requires being relationship-driven, strategically-minded, deeply proactive, skilled at building trusted long-term client relationships, driving product adoption and value, translating customer needs into solutions, and anticipating challenges.

What is the company culture like at Insider?

Insider fosters a fast-moving, agile environment with an exceptionally talented, visionary team of overachievers across 27+ countries, focused on creating cutting-edge products and social impact through progressive initiatives.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates thrive at the intersection of building trusted long-term client relationships, proactively driving product adoption and measurable value, translating customer needs into actionable solutions, and anticipating challenges.

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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