[Remote] Customer Success Manager (ITRC) at AuditBoard

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of experience in IT, Risk, and Compliance, or IT - GRC
Experience performing or supporting control testing, audit walkthroughs, ITGC reviews, SOC readiness, SOX testing, or similar governance activities is strongly preferred
Experience supporting or implementing GRC platforms or enterprise control environments is preferred
Familiarity with Salesforce, Gainsight, Lucidchart, PowerBI, and/or other data visualization tools is preferred
Strong analytical, organizational, and communication skills, both oral and written
Passion for working with customers and ensuring they maximize their investment
Genuine passion for working in the tech space

Responsibilities

Develop and maintain strong relationships with key customer stakeholders
Develop strategic plans that align with customer business objectives
Stay abreast of product updates and features
Provide customers with insights on how to leverage solutions to meet their needs
Proactively identify and address customer issues
Collaborate with internal teams to ensure swift and effective problem resolution
Gather customer feedback and insights
Advocate for customer needs within the organization
Conduct 1:many sessions to empower customers to maximize the value of products/services
Offer ongoing education and support (including live webinars, email outreaches, community content, and more)
Collaborate with customers to maximize the value they derive from products/services
Ensure high customer satisfaction and loyalty
Develop strategies to minimize churn
Foster long-term relationships with clients
Identify and execute opportunities for account expansion
Upsell or cross-sell additional products or services

Skills

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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