Customer Success Specialist
Propelus$60,000 - $70,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
$108,000 – $162,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Audit, Risk Management, ESG, InfoSec, TechnologyIndustries
Requirements
- 2+ years experience in IT, Risk, and Compliance, or IT-GRC
- Experience performing or supporting control testing, audit walkthroughs, ITGC reviews, SOC readiness, SOX testing, or similar governance activities (strongly preferred)
- Experience supporting or implementing GRC platforms or enterprise control environments (preferred)
- Experience with AB modules, data load process, and advanced configurations (preferred)
- Familiarity with Salesforce, Gainsight, Lucidchart, PowerBI, and/or other data visualization tools (preferred)
- Strong analytical, organizational, and communication skills, both oral and written
- Customer-centric mindset with passion for working daily with customers to maximize their investment
- Enjoy solving technical challenges and answering first-level technical questions
- Genuine passion for working in the tech space
Responsibilities
- Develop and maintain strong relationships with key customer stakeholders, creating strategic plans aligned with their business objectives to drive mutual success and growth
- Stay abreast of product updates and features, providing customers with insights on leveraging solutions for their unique needs
- Proactively identify and address customer issues, collaborating with internal teams for swift resolution
- Gather customer feedback and insights, advocating for customer needs to drive product improvements
- Conduct 1:many training sessions (e.g., live webinars, email outreaches, community content) to empower customers and provide ongoing education/support
- Maximize customer value from products/services, ensure solutions meet/exceed expectations, drive high satisfaction/loyalty, minimize churn, and foster long-term relationships
- Identify and execute opportunities for account expansion through upselling or cross-selling
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Success Manager role?
The salary range is $108K - $162K.
Is this Customer Success Manager position remote?
Yes, the position is fully remote.
What key responsibilities are involved in this Customer Success Manager role?
Key responsibilities include account management to build relationships and strategic plans, product knowledge to provide insights, issue resolution, feedback collection, training sessions, and driving retention and expansion through upselling.
What is the company culture like at AuditBoard?
AuditBoard fosters a culture of innovation, mutual assistance, breaking barriers, and contributing to customer success and community good, with a focus on creating the most loved platform.
What makes a strong candidate for this Customer Success Manager position?
Strong candidates will have experience in account management, building customer relationships, product expertise, issue resolution, training delivery, and driving retention and expansion in a customer-facing role.
AuditBoard
GRC software for audit and compliance
About AuditBoard
AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.
Cerritos, CaliforniaHeadquarters
2014Year Founded
$42.4MTotal Funding
BUYOUTCompany Stage
Enterprise Software, Financial ServicesIndustries
501-1,000Employees
Risks
Increased competition from emerging GRC software providers could erode market share.
Rapid technological advancements may require costly updates to remain competitive.
Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.
Differentiation
AuditBoard offers a fully integrated GRC platform for large enterprises.
The platform provides real-time collaboration and reporting capabilities for remote work environments.
AuditBoard's SaaS model ensures continuous updates and improvements to its software.
Upsides
AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.
The company was named 'Overall Risk Management Solution of the Year' in 2024.
AuditBoard's new analytics suite enhances data insights for customers.
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