Customer Success Manager - Investors at Similarweb

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, Financial Services, Investment ManagementIndustries

Requirements

Candidates should possess strong knowledge of the financial services ecosystem, ideally with hands-on experience in Hedge Funds, PE, VC, or Investment Banking. A passion for digital metrics and an understanding of how web performance relates to investment decisions are essential. Proven success in client-facing roles, the ability to influence and advise senior stakeholders, and a Bachelor's degree in Finance, Economics, Business Strategy, or a related field are required. Candidates must be confident presenters, analytical thinkers capable of designing data-driven solutions, and comfortable in a fast-paced SaaS environment with strong project management skills. Experience using Similarweb or other digital intelligence platforms, fluency in multiple languages, and proficiency in Excel, including financial modeling, are considered advantageous.

Responsibilities

The Customer Success Manager will act as a trusted advisor to key stakeholders within investor accounts, guiding them on leveraging Similarweb for due diligence, trend identification, and portfolio evaluation. They will analyze digital traffic and engagement data to create insightful narratives tailored to investor KPIs, delivering these through presentations and reports. The role involves owning the client onboarding journey, training users to become power users, and cultivating long-term partnerships by understanding client goals and aligning solutions. Proactive client management includes anticipating pain points, mitigating churn, identifying upsell opportunities, and ensuring clients realize the value of the data. Becoming a subject matter expert on Similarweb's product suite to offer tailored solutions and innovative use cases is also a key responsibility.

Skills

Client Consultation

Data Analysis

Storytelling

Customer Onboarding

Training

Relationship Building

Proactive Client Management

Product Expertise

Digital Intelligence

Due Diligence

Trend Identification

Portfolio Evaluation

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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