Customer Success Manager - French Speaker

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree and 3-5 years of Customer Success experience in a SaaS environment. A proven track record of onboarding clients through complex technical challenges and experience managing accounts with annual contract values between $20K–$100K are required. Strong organizational and time-management skills are necessary, along with exceptional communication abilities, an analytical mindset, and a collaborative nature. Proficiency with technology and adaptability to dynamic environments are essential, and familiarity with hospitality technology is a plus.

Responsibilities

The Customer Success Manager will gain deep product expertise to communicate value to clients, lead all aspects of the client onboarding process, and partner with clients to drive value and minimize time-to-value. They will build and maintain strong relationships with key stakeholders, identify pain points and growth opportunities, and own a book of business to proactively identify growth opportunities. The role also involves acting as a trusted advisor to resolve client challenges and ensuring alignment with company goals.

Skills

Customer Success

SaaS

Client Onboarding

Relationship Management

Account Management

French Language

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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