Global Client Success Manager - Packaging Vertical

Location Type: Remote Employment Type: Full-time

Company Description

NielsenIQ (NIQ) is a leading global data and analytics company that provides the most complete and unbiased view of the consumer. NIQ is committed to understanding the evolving FMCG packaging landscape, driven by consumer mindfulness towards sustainability, online consumption, ease of use, convenience, and ingredient transparency. The packaging industry, a $900B market, sees shoppers prioritizing packaging as a key driver for their choices. NIQ recognizes the importance of this and its impact on industry growth, understanding that a holistic view of material shifts is critical for the long-term success of retailers and manufacturers.

Position Overview

The Packaging vertical within NielsenIQ is seeking an enthusiastic, organized, and customer-centric professional with a passion for data to join our growing team as a Global Client Success Manager. This role reports into the Global Packaging Leader and requires a client-focused individual with excellent communication skills, a strong data-driven solution background, and in-depth knowledge of the CPG industry. The primary function of this role is to support the team in administrative tasks essential for building and maintaining strong client relationships and delivering outstanding customer service.

This vertical has been instrumental in shaping the industry narrative for clients within the packaging sector. As a Global Client Success Manager, you will be responsible for the day-to-day ownership of service provision to our global packaging client base. Your responsibilities will include coordinating data delivery, providing key industry insights on sustainability, eCommerce, and other packaging trends, and managing regular reporting outputs.

Responsibilities

• Support the Packaging Team with specific client deliveries and vertical development through collaboration, meaningful insights, value-add presentations, and other administrative duties.
• Act as a subject matter expert for NielsenIQ’s solutions relevant to the Packaging vertical.
• Showcase NIQ’s value proposition by developing use cases and industry thought leadership that highlight the value of NIQ’s product portfolio.
• Weave client-specific insights, industry material, and thought leadership information into client conversations to build context and clarity around the outcomes our solutions can deliver.
• Build meaningful relationships with internal stakeholders in a fast-paced environment.
• Collaborate with product sales leads, cross-functional partners, and product leadership on new and creative applications for the data.
• Perform regular reporting tasks and communicate with clients to ensure timely, quality delivery.
• Manage client relationships, ensuring clear and concise communications.
• Support the project-based output of the team, including desk research and sample reporting.
• Support sales generation among our customer-facing service teams, consistent with NielsenIQ’s Packaging vertical growth strategy.

Qualifications

• 3+ years of work experience, preferably in a relevant industry (FMCG, consulting, account management).
• Bachelor’s degree.
• Excellent awareness of market conditions and the client business environment.
• Proficient in Microsoft Office software, particularly Excel.
• Demonstrated ability to leverage data and discover actionable insights.
• Strong organizational skills and the ability to produce quality work with attention to detail.
• Excellent communication skills.
• Ability to prioritize workload and meet deadlines quickly and efficiently.
• Ability to work independently in a remote/hybrid office situation.
• An effective team player who enjoys working as part of a creative and energetic team.
• Possesses initiative and the ability to "make things happen" and be accountable.
• Familiarity with NielsenIQ tools, applications, and platforms is a plus.

We Offer

• Benefit package including Multisport card and private medical coverage (Medicover).