Customer Success Manager - fluent German

Position Overview

• Location Type: [Not Specified]
• Employment Type: Full Time
• Salary: [Not Specified]
• The Customer Success Manager is responsible for overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role focuses on ensuring tangible value realization and is not a quota-carrying sales position.

Requirements

• Bachelor’s degree preferred, but not required; equivalent work experience is acceptable.
• Minimum of 3 years of Customer Success experience.
• Strong customer-facing skills (executive presence, writing skills, phone skills).
• Demonstrates a highly professional demeanor.
• Strong consulting skills: Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges.
• Ability to communicate technical details to a non-technical audience.
• Ability to foster credibility with a technical audience.
• Ability to set and communicate expectations; skill in mediating and resolving problems.
• Highly organized and able to prioritize and process multiple tasks concurrently.
• Ability to build lasting relationships based on trust.
• Self-motivated, strong work ethic, creative, and customer-centric personality.
• Language Skills: Fluent in German with good English; other languages are a bonus.

Responsibilities

• Manage the business relationship between SailPoint and assigned client accounts.
• Provide coaching and advice to clients on the use of SailPoint’s solutions.
• Develop insights into client organizations’ challenges and provide recommendations based on an understanding of how SailPoint can solve them.
• Proactively share best practices.
• Monitor accounts for changes in solution/product usage, personnel, goals, and other factors that could affect client satisfaction.
• Provide strategic updates on clients’ performance to SailPoint Senior Management.
• Provide regular status updates to account teams and Sales Managers.
• Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
• Ensure customer renewal and retention for SailPoint.

Application Instructions

• [Not Specified - Application instructions are missing from the provided text.]

Company Information

• SailPoint is an equal opportunity employer and welcomes all qualified candidates to apply.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
• Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
• Travel: Estimated 10% to 15%.