SailPoint

Customer Success Manager - fluent German

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, CybersecurityIndustries

Requirements

Candidates should possess a Bachelor’s degree, which is preferred but not required, along with a minimum of 3 years of Customer Success experience. Strong customer-facing skills, including executive presence, writing skills, and phone skills, are required, as well as demonstrated professional demeanor and consulting skills. The ability to gather and analyze information, produce strategic insights, and communicate technical details to a non-technical audience is also necessary. Candidates must be highly organized, able to prioritize tasks, and possess a self-motivated work ethic and a customer-centric personality. Fluency in German is a mandatory requirement, alongside good English skills, and additional language proficiency is considered a bonus.

Responsibilities

The Customer Success Manager will manage the business relationship between SailPoint and assigned client accounts, ensuring overall client satisfaction and referenceability. They will provide coaching and advice to clients on the use of SailPoint’s solutions, proactively share best practices, monitor account changes, and provide strategic updates to SailPoint Senior Management. The role involves identifying new opportunities for expanding SailPoint product/service usage, ensuring customer renewal and retention, and driving to resolution of customer issues. Additionally, the Customer Success Manager will foster credibility with a technical audience and take ownership of customer problems, ultimately contributing to client success and SailPoint revenue growth.

Skills

Customer Success

Relationship Management

Account Management

Strategic Updates

Best Practices

German

Executive Presence

Problem Solving

Communication

Renewal

Retention

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Key Metrics

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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