Customer Success Manager at Smartling

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Translation, Localization, SaaSIndustries

Requirements

Minimum 3 years of experience in a B2B customer success/client services/account management role
Knowledge of the SaaS business model and experience supporting SaaS solutions for enterprise business customers
Ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized
Experience managing contract renewals and up-sells
Proven ability to network and manage relationships across many different functions within a global customer organization
An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
Business acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations
Bachelor’s degree or equivalent work experience
A home office setup conducive for working remotely, and ability to work effectively as a remote team member
Willingness to travel to client sites as needed, up to 25%

Responsibilities

Partner with our implementation team throughout the onboarding process, and work closely with team members to ensure project timelines are met
Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives
Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling
Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment
Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members
Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized
Manage the renewal process for a portion of your book of business, and have a clear focus helping your customers expand their customer's use cases with Smartling
Lead business review meetings to continuously articulate the value of Smartling and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization
Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingCustomer RetentionAccount ManagementLocalizationTranslationAINeural Machine TranslationCustomer CommunicationProject ManagementImplementation

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, this is a remote, work from home position.

What experience is required for this role?

Minimum 3 years of experience in a B2B customer success, client services, or account management role is required.

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

What is the company culture like at Smartling?

Smartling is a fast-moving company looking for energetic candidates to grow and develop alongside them.

What makes a strong candidate for this Customer Success Manager role?

Candidates with at least 3 years of B2B customer success, client services, or account management experience, who are energetic and eager to grow in a fast-moving environment, will stand out.

Smartling

Translation management platform for global content

About Smartling

Smartling provides a translation management platform that helps businesses localize their content for different languages and cultures. The platform operates on a subscription basis, allowing clients to manage all their translation projects from a single dashboard. It offers professional translation services for various languages, ensuring that the content is not only accurate but also culturally relevant. Additionally, Smartling includes data analytics features that help clients measure the quality and cost of their translations. What sets Smartling apart from its competitors is its combination of advanced technology and a network of professional translators, which enhances the quality of translations. The goal of Smartling is to streamline the translation process for businesses, making it easier for them to communicate effectively with a global audience.

New York City, New YorkHeadquarters

2009Year Founded

$221MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

401(k) Company Match

Health Insurance

Flexible Paid Time Off

Wellness Program

Employee Referral Bonus

Professional Development Budget

Company Equity

Paid Holidays

Parental Leave

Bonus

Risks

Increased competition from AI startups could threaten Smartling's market share.

Rapid AI development may render Smartling's technology obsolete if not continuously updated.

Dependency on partnerships like ServiceNow may pose risks if synergies aren't realized.

Differentiation

Smartling's AI-driven platform offers human-quality translations at reduced costs and faster speeds.

The company integrates with platforms like ServiceNow to automate content localization efficiently.

Smartling's secure translation portal ensures high-quality, on-brand translations for enterprises.

Upsides

Smartling achieved 40% growth amid an industry downturn, showcasing its effective AI solutions.

Integration with Akeneo benefits e-commerce by speeding up localization and reducing costs.

Winning the Best Machine Translation Solution award highlights Smartling's leadership in AI translation.

Land your dream remote job 3x faster with AI

Try Jobo Free