Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Tech, Software as a ServiceIndustries
Requirements
Candidates should possess a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, along with 5 or more years of experience in customer success or account management, specifically within the legal sector. They should have experience with Practice Management Systems such as Casepeer, MerusCase, Litify, and Filevine, and a strong understanding of SaaS business models and software development lifecycles. Excellent communication and interpersonal skills, along with the ability to build strong relationships, are also required, as is proven ability to manage complex projects and timelines, prioritize effectively, and possess strong analytical and problem-solving skills.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for clients, understanding their business objectives and leveraging the Foundation AI platform to help them achieve their goals. They will establish and maintain strong client relationships, develop a deep understanding of the platform and its use cases, collaborate with internal teams to deliver solutions, proactively monitor client usage, identify upselling and cross-selling opportunities, provide regular updates and reports, and be responsible for renewals, upselling, training, and post-implementation solutioning. They will also act as an advocate for clients internally and work effectively in a remote environment.
Skills
Casepeer
MerusCase
Litify
Filevine
SaaS
Client Relationship Management
Communication
Problem-Solving
Analytical Skills
Project Management
Renewals
Upselling
Training
AI Foundation
Empowers individuals with ethical AI tools
About AI Foundation
AI Foundation focuses on using artificial intelligence to empower individuals and protect communities. They provide tools and platforms that educate users about AI and help combat misinformation, with their main product, Reality Defender, aimed at establishing trust in AI-powered media. Unlike many competitors, AI Foundation emphasizes making AI accessible to everyone, rather than allowing a few corporations to control it. Their goal is to democratize AI, ensuring it serves as a positive tool for change while promoting social responsibility and ethical use.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$27MTotal Funding
SERIES_BCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
11-50Employees