Customer Success Manager
Auctane110,000 - 126,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, SaaS, SoftwareIndustries
Requirements
Candidates should possess at least 2 years of experience in a services and/or selling role, prior experience in Customer Success or a history of increasing satisfaction, adoption, and retention within a SaaS organization, an understanding of Appcues and typical Product-Led growth strategies, general understanding of integrations, APIs, and/or WebHooks, experience partnering with customers to define and achieve business outcomes, and familiarity working with customers of sizes relevant to the assigned segment.
Responsibilities
This Customer Success Manager will support mid-market customers in the Eastern Region, working EST hours, guiding customers through a smooth onboarding process, developing tailored success plans to drive product adoption and alignment with customer goals, conducting product training sessions, building and nurturing long-term relationships with key stakeholders, acting as a strategic advisor, regularly reviewing customer goals and success metrics, monitoring customer usage and proactively addressing adoption risks, identifying expansion opportunities, collaborating with Account Management to drive upsell and cross-sell initiatives, sharing best practices and success stories, serving as the voice of the customer by gathering feedback, partnering with Product and Engineering teams to relay feature requests, aligning with Support and Implementation teams, contributing to internal knowledge sharing, developing and executing strategies to improve customer retention, identifying and nurturing champions, and developing customer success stories and thought leadership content.
Skills
Customer Onboarding
Customer Success
Product Training
Relationship Building
Strategic Advising
Customer Engagement
Upsell and Cross-sell
Feedback Gathering
Cross-functional Collaboration
Appcues
No-code platform for in-app user engagement
About Appcues
Appcues creates personalized in-app experiences to enhance user engagement and product adoption for software applications. Its main product is a no-code platform that allows businesses to design and implement user onboarding flows, surveys, announcements, and checklists without needing to write code. This platform helps companies guide new users through their software, ensuring they understand and effectively use key features, which in turn boosts user activation rates. What sets Appcues apart from its competitors is its focus on providing a user-friendly, no-code solution that caters to a wide range of clients, from small startups to large enterprises. This flexibility allows businesses of all sizes to improve their user engagement strategies without requiring extensive technical resources. The goal of Appcues is to help businesses increase user retention and product adoption by making it easier for them to create tailored in-app experiences that resonate with their users.
Key Metrics
Boston, MassachusettsHeadquarters
2013Year Founded
$44.6MTotal Funding
DEBTCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees