Customer Success Manager- NY

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS)Industries

Requirements

The ideal candidate should possess strong communication and interpersonal skills, with the ability to build lasting partnerships with clients and understand their business needs. Experience in customer success, SaaS, or a related field is preferred, as well as a proactive approach to account management and a commitment to driving customer value. A consultative mindset and the ability to analyze customer data are also highly desirable.

Responsibilities

As a Customer Success Manager, you will proactively manage customer accounts, leading them through the onboarding process and ensuring they realize maximum value from DevRev’s platform. You will develop product adoption strategies, provide technical expertise, enable integrations with existing tool stacks, and identify and address customer risks. Additionally, you will contribute to customer growth by sharing insights through data analysis and collaborating with internal stakeholders across various teams to optimize customer journeys and drive tangible business results.

Skills

Customer Success

SaaS

CRM

Conversational AI

Data Integration

Workflow Automation

Product Management

Support

Engineering

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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