Customer Success Manager- NY

Position Overview

• Location Type: Onsite (Required to sit in New York)
• Job Type: [Not specified]
• Salary: [Not specified]

DevRev is seeking a Customer Success Manager to build lasting partnerships with clients and ensure they realize maximum value from DevRev's AgentOS, a CRM purpose-built for SaaS companies. The Customer Success Manager will act as a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with conversational AI.

About DevRev

DevRev's AgentOS comprises three modern CRM apps for support, product, and growth teams, connecting end users, sellers, support, product people, and developers. It reduces the need for multiple business apps and converges teams onto a common platform. DevRev's unique approach focuses on collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. It is used by thousands of companies seeking low latency analytics and customizable LLMs for the GenAI era.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. The company has raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation and was named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev is at the forefront of AI-driven SaaS innovation.

DevRev utilizes patented technology to unify siloed data from legacy tools into a knowledge graph, powering conversational AI interfaces for precise answers, advanced analytics, and workflow automations. It also offers AI-native apps for customer support, product management, and engineering.

Responsibilities

• Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
• Lead customers through onboarding, owning the implementation plan, developing product adoption strategies, and providing technical subject matter expertise and guidance.
• Develop new ways of helping customers increase the usage of DevRev products.
• Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
• Enable customers by identifying and sharing relevant content, providing best practices, and making proactive nudges to increase product usage.
• Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
• Maintain self-sufficiency across customer engagements while establishing constant feedback loops with key stakeholders including Engineering, Product, Design, Customer Enablement, Revenue, and Marketing.
• Conduct data analysis on customer usage to share insights, drive decision-making, and prioritize efforts.
• Identify and lead interventions to address risks across customer accounts.
• Learn new tools and work closely with industry-leading AI and generative technologies.

Requirements

• Ideal Candidate: [Not specified]
• [Other requirements not specified]

Application Instructions

• [Not specified]