Customer Success Manager

London, England, United Kingdom

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Candidates should possess a Bachelor's degree in a relevant field, along with a minimum of 5 years of experience in customer success, sales, or a related area. Demonstrated ability to understand and address customer needs, drive retention, and achieve growth targets is essential. Strong communication, interpersonal, and presentation skills are also required.

Responsibilities

As a Customer Success Manager at DataCamp, you will be responsible for increasing data & AI readiness at enterprise organizations by understanding their data & AI upskilling opportunities and gaps, and then driving retention and growth of DataCamp within those organizations. You will also coach clients on how to best leverage the DataCamp for Business platform to support their data & AI transformation initiatives, collaborating with sales, product, support, and marketing teams to achieve strategic goals.

Skills

DataCamp

Online platform for data science education

About DataCamp

DataCamp is an online learning platform focused on teaching data science skills to individuals and businesses. It offers a variety of courses and learning paths that cover topics such as data analysis, machine learning, and statistics, using popular tools like R, Python, and SQL. Users can learn at their own pace through video tutorials and coding challenges, which are accessible from any web browser. For businesses, DataCamp provides customized plans to help employees improve their data skills, addressing the increasing need for data literacy in the workforce. The platform operates on a subscription model, allowing users to start learning for free but requiring a paid subscription for full access to all courses and features. DataCamp stands out from competitors by specifically targeting the data science niche and offering a comprehensive suite of resources tailored to both individual learners and organizations.

New York City, New YorkHeadquarters

2013Year Founded

$30.3MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, EducationIndustries

1,001-5,000Employees

Benefits

Competitive salary

Stock options

Generous healthcare benefits

Fully paid parental leave

Personal development budget

Personal office equipment budget

International company trips and trainings

Free lunch and healthy snacks

Risks

Competition from AI models like Mistral's Codestral Mamba may divert potential users.

Partnership with Alteryx could lead to conflicts of interest or dependencies.

DISH Network lawsuit poses financial and reputational risks for DataCamp.

Differentiation

DataCamp offers interactive, expert-led courses in data science and AI.

The platform provides tailored business solutions for scalable employee training.

DataCamp's partnerships enhance its course offerings and social impact.

Upsides

Growing demand for data literacy boosts DataCamp's business and individual user base.

Partnerships with Alteryx and Women in Data expand DataCamp's reach and influence.

New AI models present opportunities for specialized course development.

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