[Remote] Customer Success Manager, Deel IT at Deel

Colombia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Tech, PayrollIndustries

Requirements

Passionate business builder energized by tackling complex, challenging, and ambiguous problems
Able to drive real impact across a business and not afraid to get hands dirty to deliver projects
Talented generalist comfortable diving into data for insights
Confident in cross-functional project management with multiple stakeholders
Thrives in a highly collaborative, high-performance team environment
Experience working with great people is a non-negotiable priority

Responsibilities

Manage a high volume of small spend accounts in either SMB/MM or ENT segments
Identify and flag risks that will lead to customer churn
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Provide a high-quality experience to customers on a day-to-day basis
Coordinate with internal stakeholders to ensure timely response and completion of customer requests
Drive adoption (incomplete in description, but implied as a responsibility)

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSHRISPayrollComplianceGlobal TeamsAccount Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, the position is fully remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are needed for the Customer Success Manager role at Deel?

Key skills include building genuine customer relationships, providing strategic guidance on operational and product issues, acting as a trusted advisor, and tackling complex ambiguous problems to drive business impact.

What is the company culture like at Deel?

Deel has a connected and dynamic culture that drives continuous learning and innovation, with a globally distributed team of 7,000 spanning more than 100 countries and speaking 74 languages.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is a passionate business builder who thrives on tackling complex, ambiguous problems, driving real business impact, building customer relationships for revenue growth, and isn't afraid to get hands dirty on projects.

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

Land your dream remote job 3x faster with AI

Try Jobo Free