Customer Success Manager at WalkMe

Berlin, Berlin, Germany

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProject ManagementSaaSFortune 1000Quota ManagementGermanEnglishBusiness ReviewsCustomer Adoption

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, the position is remote.

What is the salary for this role?

This information is not specified in the job description.

What experience is required for this Customer Success Manager position?

Candidates need 5+ years of customer-facing experience in Enterprise SaaS customer success, account management, project management, pre-sales or post-sale services with Fortune 1000 companies, experience managing quarterly retention and growth quotas, and maintaining a book of Enterprise customer accounts with 4000+ employees.

What language skills are needed for this role?

Fluency in both German and English is required.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has 5+ years of enterprise SaaS customer-facing experience with Fortune 1000 companies, quota management experience, account management for large enterprises, and fluency in German and English, along with commercial adeptness and technical curiosity in the product.

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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