[Remote] Enterprise Customer Success Manager (Spanish Speaking) at Maze

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Spanish fluency
Based in the Pacific Time Zone within the United States and Canada
Experience in customer success, product expertise, and research guidance

Responsibilities

Partner with customers to adopt Maze effectively and build confidence in their research practice
Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis
Tailor guidance to customers across a wide research maturity range
Own the post-sale relationship and renewal strategy for an Enterprise + upper-Commercial book
Drive adoption depth, feature utilization, and long-term engagement across multiple teams and organizational levels
Fully own the renewal motion—pricing, quoting, negotiation, forecasting, and value narrative
Maintain strong, predictable renewal forecasting and manage risk early
Develop deep product expertise to guide customers on advanced capabilities and new features
Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross-sell pathways
Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion
Partner with AMs/AEs directly on large, multi-team, or complex expansion initiatives where they lead the commercial negotiation
Provide executive and strategic guidance to customers

Maze

Product research platform for agile teams

About Maze

Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.

Paris, FranceHeadquarters

2018Year Founded

$55.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, DesignIndustries

51-200Employees

Benefits

Health Insurance

Mental Health Support

Life Insurance

Disability Insurance

Flexible Work Hours

Paid Family Leave

Remote Work Options

Company Equity

Home Office Stipend

Risks

Increased competition from AI-driven UX tools threatens Maze's market share.

Rapid AI advancements may outpace Maze's current offerings, requiring R&D investment.

Entry of large tech companies into product research increases competitive pressure.

Differentiation

Maze integrates with Figma and Sketch for seamless usability testing.

The platform supports testing multiple design variants in a single study.

Maze offers AI-powered features to scale research and make rapid decisions.

Upsides

Recent $40M funding round boosts Maze's growth and innovation potential.

Partnerships with User Interviews and ADPList enhance Maze's educational initiatives.

Gold Award recognition highlights Maze's effective approach to behavioral insights.

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