[Remote] Customer Success Manager DACH - Enterprise at Atlan

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data ManagementIndustries

Requirements

Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields
Strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc
Ability to translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI
Experience driving renewals and identifying expansion opportunities
Fluent in written and spoken German and English

Responsibilities

Uncover customers' unique needs and propose strategic solutions to maximise value from Atlan
Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels
Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support
Share customer success stories and inspire the global data community to embrace Active Metadata Management
Guide data teams toward better collaboration and governance in the Active Metadata Management revolution
Partner with Fortune 500 companies and innovative startups as a trusted advisor
Deliver measurable results by impacting customer ROI through effective metadata management
Influence the evolution of Atlan's solutions with insights and expertise

Skills

Key technologies and capabilities for this role

Customer SuccessData GovernanceMetadata ManagementActive Metadata PlatformAccount ManagementROI DeliveryStrategic AdvisoryCustomer Relationship Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, the position is fully remote.

What skills and experience are required for this role?

Candidates need proven experience in Customer Success or Client Consulting roles focused on data/technology solutions, deep expertise in data governance or related fields, strong understanding of the data ecosystem including technologies like Snowflake, BigQuery, Tableau, Looker, dbt, and a strategic mindset to translate customer needs into actionable insights and ROI.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of company culture can I expect at Atlan?

Atlan fosters a collaborative environment focused on data-driven innovation, empowering ambitious teams to shape the future of data governance, with opportunities to influence product evolution and partner with industry leaders like Fortune 500 companies.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has deep expertise in data governance or technology solutions, technical knowledge of data tools like Snowflake and dbt, a passion for customer success and data collaboration, and the ability to act as a strategic advisor driving ROI.

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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