Customer Success Manager (APAC) at Canary Technologies

Bangkok, Bangkok, Thailand

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree and 3-5 years of Customer Success experience in a SaaS environment, with a proven track record of onboarding clients through complex technical challenges. Strong organizational and time-management skills are required, along with exceptional communication abilities and an analytical mindset.

Responsibilities

As a Customer Success Manager, you will lead all aspects of the onboarding process, including collecting client requirements and completing initial account setup, drive customer value by partnering with clients to understand their goals and demonstrate Canary’s solutions, build and maintain strong relationships with key stakeholders, proactively identify growth opportunities, and act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals.

Skills

Customer Success

Client Onboarding

Webinars

Account Setup

Product Expertise

Client Relationships

Sales Collaboration

Hospitality Technology

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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