Customer Success Manager at Flexera

New London, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, IT Asset ManagementIndustries

Requirements

An outcome-driven individual with a customer-centric mindset
5 years of experience working in leadership positions of IT for a Fortune 1000 company, OR Experience in a Strategic Customer facing role for an Enterprise IT Software company
Proven ability to maintain strong customer relationships and proactively grow them
Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
Self-starter, independent thinker, active learner
Recognized and successful practitioner understanding of the business and language of IT
Strong executive communication skills (persuasion, conflict resolution)

Responsibilities

Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
Identify the potential risk of churn and develop strategies to mitigate
Identify expansion opportunities (upsell and cross-sell) for sales to develop
Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
Maximize adoption of Flexera’s products and manage customer escalations (technical and business)
Identify stakeholders at the account and establish relationships
Proactively drive new value conversations
Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
Own an enablement and development plan for Customer Success
Lead cross-functional projects of continuous improvement for the company
Coach new-hire CSMs for onboarding and ramp-up
Likely lead a small team

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementITAMFinOpsCloud ManagementOn-Premises SolutionsStakeholder ManagementProject LeadershipBusiness Outcomes DeliveryC-Level Communication

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success Manager role?

The position is full-time employment.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Senior Customer Success Manager role?

Candidates need vast field and practitioner experience in the industry, a record of success leading complex projects and managing people, ability to translate between technical and C-level language, and skills in proactively managing customer portfolios from a value and business objectives perspective.

What is the company culture like at Flexera?

Flexera emphasizes teamwork, substantial growth, ambitious plans, putting customers first, and recognizing team contributions, with a focus on re-imagining the software industry and consistent recognition as a category leader.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are super-charged CSMs with experience handling complex books of business, leading cross-functional projects, inspiring and coaching peers, and driving customer value, renewals, and expansion for top strategic customers.

Flexera

IT management and software optimization solutions

About Flexera

Flexera provides IT management software and optimization solutions that help businesses control their software and IT costs. Its products enable organizations to manage their technology investments more efficiently, particularly during digital transformation efforts. Flexera's main offerings include IT asset management (ITAM) and software asset management (SAM) tools, which allow clients to track and optimize software usage. Additionally, the company offers cloud management solutions to help businesses manage their cloud resources effectively. Flexera differentiates itself from competitors through its Technology Value Optimization (TVO) approach, which focuses on maximizing the business value from technology expenditures. The company's goal is to help clients achieve a return on investment (ROI) from their technology spending, ensuring that every dollar spent contributes to growth and efficiency.

Itasca, IllinoisHeadquarters

2008Year Founded

$81.4MTotal Funding

BUYOUTCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Integration of Snow Software may disrupt services if not managed well.

Rising SBOM demand may strain Flexera's resources and compliance efforts.

Rapid cloud tech evolution could lead to outdated Flexera offerings.

Differentiation

Flexera's Technology Value Optimization maximizes business value from technology investments.

Acquisition of Snow Software enhances Flexera's hybrid IT management capabilities.

Flexera's SBOM management addresses rising cybersecurity threats and regulatory requirements.

Upsides

Recognition as a leader in Cloud Cost Management boosts Flexera's market credibility.

Flexera One FinOps tool optimizes costs and improves IT-finance collaboration.

Technology Intelligence Platform bridges ITAM and FinOps for hybrid IT challenges.

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