Customer Success Manager at Blend

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial Services, MortgageIndustries

Requirements

5+ years of relevant customer-facing experience at a consumption-based SaaS company, management consulting firm, or lending industry company (e.g., mortgage company)
Technical aptitude with the ability to develop a deep understanding of the Blend product, mortgage market, and customers' needs
Ability to understand KPIs, investigate root causes for issues, and develop compelling solutions for customers
Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
Outstanding communication and presentation skills with ability to develop trusted relationships with C-level executives
Ability to work out of the North Hills office 4x a week in Raleigh, NC

Responsibilities

Understand the key business goals of customers using Blend and the metrics used to track mutual success
Regularly share success metrics with customer leadership and recommend features or changes in technology or business processes to improve metrics
Help customers understand new features or release changes that present opportunities to improve operations or customer experience
Recap other engagements with Blend (e.g., Support or ongoing deployments) to ensure customer executives understand value received and areas for mutual improvement
Build trusted relationships with customers to drive success quickly
Support the Blend account team to identify and open new growth opportunities at existing customers

Skills

Customer Success

Account Management

KPIs

Metrics Analysis

SaaS

Lending Processes

Mortgage Banking

Conversion Optimization

Feature Recommendations

Release Notes

Support Tickets

Blend

Streamlines lending process for financial institutions

About Blend

Blend simplifies the lending process for financial institutions with its digital platform, allowing them to process over $3 billion in loans daily. The platform includes automated verifications, instant pre-approvals, and seamless electronic closings, which enhance efficiency and reduce costs. Blend stands out from competitors with its modular architecture and no-code configuration tools, enabling quick adaptation to market changes and personalized customer experiences. The company's goal is to improve loan processing efficiency and customer acquisition for its clients.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$646.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Meaningful equity and a 401(k) plan

Comprehensive health benefits

Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more

16 weeks of paid parental leave

Generous vacation policy

Work from home office set up stipend and internet stipend during COVID-19

Risks

Increased competition from emerging fintechs could erode Blend's market share.

Recent stock price decline may indicate investor concerns about Blend's future.

Volatility in the FinTech IPO Index suggests potential market instability for Blend.

Differentiation

Blend's platform processes over $4 billion in loans daily, showcasing its scalability.

The company offers a modular architecture, allowing quick adaptation to market changes.

Blend's partnerships with major banks enhance its credibility and market reach.

Upsides

Growing demand for digital lending boosts Blend's market potential.

Partnerships with fintechs like Astra enhance Blend's service offerings.

Automated workflows reduce costs and improve efficiency for financial institutions.

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