Customer Experience Join Journey Manager
BrightseedSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Aviation, Retail, Travel, Hospitality, DefenseIndustries
Requirements
- 5+ years of experience in customer success, technical program management, or technical account management in B2B SaaS or IaaS environments, as well as mid-to-large consultancies
- Demonstrated ability to manage complex, multi-stakeholder projects in enterprise environments with competing priorities and dependencies
- Strong business acumen with ability to connect technical capabilities to business outcomes and strategic objectives
- Excellent writing and speaking skills with experience presenting to executive audiences and translating technical concepts for business stakeholders
- Proven track record of building trusted advisor relationships and maintaining high customer satisfaction through implementation phases
- Comfortable working cross-functionally and coordinating technical resources without direct management authority
- Strong conceptual understanding and experience in cloud infrastructure, data (great-to-have)
Responsibilities
- Own and be accountable to the end-to-end customer relationship throughout the post-sales journey, serving as the primary point of contact and strategic advisor
- Drive team towards desired implementation outcomes, timeline adherence, and successful achievement of agreed-upon milestones
- Establish and nurture relationships at multiple levels within the customer organization, creating redundancy and organizational awareness beyond a single point of contact
- Conduct regular executive business reviews that connect platform usage to customer business outcomes and strategic objectives
- Lead new and ongoing implementation meetings, ensuring continual alignment with customer needs and goals
- Proactively identify and mitigate risks to implementation timeline or success, escalating when necessary and driving resolution
- Coordinate activities with other team members (Technical Account Managers, Solutions Architects, Implementation Engineers and Support Engineers) to deliver on customer commitments
- Anticipate customer needs based on their business objectives and industry context, surfacing opportunities before they become requests
- Develop deep understanding of customer business objectives, success metrics, and how platform capabilities map to their strategic goals
- Position customers for renewal success by ensuring strong adoption, value realization, and executive sponsorship throughout implementation
- Guide customers toward new and effective use cases and implementation approaches that add new value to their organization, identifying expansion opportunities and optimal timing for growth conversations based on customer maturity and success indicators
Skills
Customer Success
Account Management
Customer Relationship Management
Implementation Management
Executive Business Reviews
Strategic Advisory
Project Management
Stakeholder Management
Ditto
Simplifies multi-platform app development and synchronization
About Ditto
Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$52.5MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
Stock Options
Risks
Emerging startups may dilute Ditto's market share with similar solutions.
Rapid app framework evolution could outpace Ditto's integration capabilities.
Economic downturns may challenge Ditto's subscription-based revenue model.
Differentiation
Ditto offers real-time data sync without internet, unlike many competitors.
Their Edge Sync Platform supports both iOS and Android, reducing development time.
Ditto's peer-to-peer authentication enhances data privacy and security.
Upsides
Growing demand for edge computing boosts Ditto's market potential.
Offline-first app development trend aligns with Ditto's core capabilities.
5G expansion enhances Ditto's real-time data synchronization benefits.
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