Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Infrastructure, Blockchain, Web3Industries

Requirements

Candidates should have 7+ years of customer success experience in a hyper-growth environment and at least 1 year of experience in Blockchain. Experience working at a startup and updating customer notes and stages in a CRM tool is required. A proven track record of proactively managing customer relationships throughout their lifecycle, including expansion targets, is necessary. Understanding of partner relationships and the ability to influence actions and outcomes are also essential. Candidates must possess strong business acumen, a strategic mindset for building and executing success plans for complex customers, and the ability to learn complex technical concepts. High integrity, a humble and team-first mentality, and the ability to work well under pressure are crucial. Experience with a technical product is expected.

Responsibilities

The Customer Success Manager will nurture top accounts to drive adoption, satisfaction, and expansion revenue by providing technical guidance and best practices. They will manage approximately 60-70 strategic customers and new logos, implement new customers by managing internal cross-functional teams, and stay current with industry trends in the blockchain space. Responsibilities include onboarding customers, conducting regular strategic engagements, negotiating renewal and expansion pricing, analyzing situations to determine service levels, and establishing deep trust with customers. The role involves collaborating with the Sales team to ensure account health, identifying at-risk accounts, addressing escalating client issues, performing QBRs, and developing playbooks and content.

Skills

Customer Success

Account Management

Onboarding

Advisory

Blockchain

Web3

Sales

Negotiation

Customer Relationship Management

Technical Guidance

QuickNode

Tools and services for Web3 developers

About QuickNode

QuickNode provides tools and services for developers creating Web3 applications in the blockchain space. Its main offerings include elastic APIs, analytics, and a knowledge base that help developers efficiently access blockchain data. QuickNode's services support various applications, such as decentralized finance (DeFi) apps, non-fungible token (NFT) DApps, and digital wallets, and are designed to handle high volumes of API requests with quick response times. This company stands out from competitors by simplifying access to blockchain data, including balances and transfer history, and by offering IPFS storage solutions. QuickNode's goal is to empower developers with a comprehensive toolkit that enhances their ability to build and innovate in the blockchain ecosystem.

Miami, FloridaHeadquarters

2017Year Founded

$99.1MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

51-200Employees

Benefits

Remote Work Options

Performance Bonus

Flexible Work Hours

Risks

Increased competition from providers like Alchemy and Infura threatens QuickNode's market position.

Rapid technological advancements could render QuickNode's offerings obsolete without innovation.

Regulatory scrutiny on blockchain operations may pose compliance challenges for QuickNode.

Differentiation

QuickNode offers elastic APIs with faster response times than competitors.

The company provides comprehensive tools for DeFi, NFT DApps, and digital wallets.

QuickNode's IPFS storage and QuickAlerts tool enhance data management and on-chain notifications.

Upsides

Increased adoption of Layer 2 solutions boosts demand for QuickNode's RaaS offerings.

QuickNode's expansion of supported networks attracts a wider range of developers.

The rise of serverless computing aligns with QuickNode Functions, enhancing infrastructure flexibility.

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