Customer Success Manager at Box

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

Bachelors degree required
3+ years prior Customer Success or Account Management experience
3+ years in SaaS environment
Strong communication skills and technical aptitude
Familiarity with Salesforce, Zendesk, and Tableau is a plus
Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
Experience in building professional relationships with a diverse range of stakeholders, including senior executives
Enjoys working closely with customers
Approach work with a growth mindset and leverage AI to make faster, smarter decisions

Responsibilities

Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Ensure that a plan is in place with each customer for deployment, change management and adoption programs
Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
Track accounts to identify churn risk and work actively to eliminate that risk
Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
Travel up to 40%

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingCustomer AdoptionExecutive Stakeholder ManagementIntelligent Content ManagementSaaS

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Success Manager role at Box?

Key skills include strong relationship-building, deep product knowledge, planning and execution, understanding customer use cases, and managing multiple customers at different lifecycle stages.

What is the company culture like at Box?

Box fosters a collaborative environment focused on driving platform innovation, empowering customers to transform workflows with AI and enterprise content, and thriving in an AI-first era of business.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates are creative, energetic, self-driven individuals who excel at relationship-building, deeply understand products and customer needs, and can manage multiple enterprise accounts while acting as a trusted partner to drive adoption and retention.

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters

2005Year Founded

$548.7MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.

Economic downturns may lead to reduced subscription revenue for Box.

AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.

Box offers tailored solutions for diverse industries, including legal and government sectors.

Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.

Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.

Box Hubs streamlines enterprise content management with advanced AI technologies.

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