Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Aerospace, Data & Analytics, GeospatialIndustries
Requirements
Candidates should possess at least 4 years of experience in Customer Success, Account Management, or a related field, and demonstrate good working knowledge of GIS, remote sensing, and Earth observation technologies. They must also have proficiency in English and excellent verbal and written communication skills in Japanese, along with experience working cross-functionally with sales, product, and technical teams. Experience working with Japanese government agencies, as well as enterprise customers, is required.
Responsibilities
As a Customer Success Manager for Japan, the individual will be responsible for building and maintaining strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products. They will identify expansion opportunities, facilitate training and onboarding, act as the voice of the customer internally, and collaborate with sales, product, and marketing teams to support customer needs and contribute to the development of strategies for future success. The role also involves working closely with internal stakeholders to share insights on key accounts and advocating for feature enhancements based on customer feedback.
Skills
Customer Relationship Management
Geospatial Data
Satellite Imagery
Customer Success
Government & Military Engagement
Workflow Integration
Japanese Language
Planet
High-resolution satellite imagery subscription service
About Planet
Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.
Key Metrics
San Francisco, CaliforniaHeadquarters
2010Year Founded
$617.1MTotal Funding
IPOCompany Stage
Data & Analytics, AerospaceIndustries
1,001-5,000Employees