DroneDeploy

Customer Success Manager, AEC

Chicago, Illinois, United States

DroneDeploy Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, Oil and Gas, Renewable Energy, Aerial and Ground Reality Capture SoftwareIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 3 years of experience in customer success, preferably within the SaaS industry, with a strong understanding of the Architecture, Engineering & Construction (AEC) sector. Excellent communication, interpersonal, and relationship-building skills are essential, along with a proactive and detail-oriented approach.

Responsibilities

The Customer Success Manager will drive DroneDeploy platform adoption and ensure rapid time to value for customers, working closely with sales to highlight customer successes and grow subscription revenue. They will proactively monitor customer activity, identify trends, and mitigate churn risk, acting as a trusted reality capture advisor and building relationships with product stakeholders and end-users. Additionally, they will co-manage the renewals process, provide customer feedback to improve the platform, and collaborate with the Product team on R&D initiatives.

Skills

Customer Relationship Management
Account Management
Product Expertise
Customer Advocacy
Industry Knowledge (AEC)
Communication
Relationship Building

DroneDeploy

Drone data collection and analysis platform

About DroneDeploy

DroneDeploy provides a platform for capturing data from physical environments using drones and robots. This platform collects data, which is then processed and analyzed with artificial intelligence to deliver insights. Businesses, particularly in construction and energy sectors, utilize these services for tasks like monitoring project progress and detecting methane leaks. The platform is compatible with various drones, sensors, and cameras, making it user-friendly and safe, while also reducing the need for manual inspections. Unlike competitors, DroneDeploy emphasizes data security, holding certifications like ISO 27001 and SOC 2 Type 2, and employs encryption methods to protect customer data. The company's goal is to offer a versatile solution for data collection and analysis, while also providing training, certifications, and technical support to enhance customer experience.

Key Metrics

San Francisco, CaliforniaHeadquarters
2013Year Founded
$138.7MTotal Funding
SERIES_ECompany Stage
Robotics & Automation, Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Make it happen
Build trust
Simplify

Risks

Increased competition in the drone software market could erode DroneDeploy's market share.
Rapid AI development may render DroneDeploy's current AI models obsolete if not updated.
Potential regulatory changes in drone usage could impact DroneDeploy's operations in key markets.

Differentiation

DroneDeploy offers a comprehensive platform for reality capture using drones and robots.
The company integrates AI for automated safety risk detection on construction sites.
DroneDeploy's platform is compatible with any drone, enhancing its versatility.

Upsides

The construction industry's adoption of digital twin technology boosts DroneDeploy's platform relevance.
Growing demand for drone-based inspections in energy aligns with DroneDeploy's capabilities.
Remote work trends increase the need for DroneDeploy's high-quality reality capture solutions.

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