Customer Success Manager
Auctane110,000 - 126,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, Oil and Gas, Renewable Energy, Aerial and Ground Reality Capture SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least 3 years of experience in customer success, preferably within the SaaS industry, with a strong understanding of the Architecture, Engineering & Construction (AEC) sector. Excellent communication, interpersonal, and relationship-building skills are essential, along with a proactive and detail-oriented approach.
Responsibilities
The Customer Success Manager will drive DroneDeploy platform adoption and ensure rapid time to value for customers, working closely with sales to highlight customer successes and grow subscription revenue. They will proactively monitor customer activity, identify trends, and mitigate churn risk, acting as a trusted reality capture advisor and building relationships with product stakeholders and end-users. Additionally, they will co-manage the renewals process, provide customer feedback to improve the platform, and collaborate with the Product team on R&D initiatives.
Skills
Customer Relationship Management
Account Management
Product Expertise
Customer Advocacy
Industry Knowledge (AEC)
Communication
Relationship Building
DroneDeploy
Drone data collection and analysis platform
About DroneDeploy
DroneDeploy provides a platform for capturing data from physical environments using drones and robots. This platform collects data, which is then processed and analyzed with artificial intelligence to deliver insights. Businesses, particularly in construction and energy sectors, utilize these services for tasks like monitoring project progress and detecting methane leaks. The platform is compatible with various drones, sensors, and cameras, making it user-friendly and safe, while also reducing the need for manual inspections. Unlike competitors, DroneDeploy emphasizes data security, holding certifications like ISO 27001 and SOC 2 Type 2, and employs encryption methods to protect customer data. The company's goal is to offer a versatile solution for data collection and analysis, while also providing training, certifications, and technical support to enhance customer experience.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$138.7MTotal Funding
SERIES_ECompany Stage
Robotics & Automation, Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries
201-500Employees