Customer Success Manager at Global Payments

Columbus, Georgia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Bachelor’s degree
4-8 years of experience in Customer Success, Client Experience and/or Consulting
Prior financial services, payment or technology experience
Experience using Salesforce or similar CRM technology
Willingness to travel approximately 20% for internal meetings, client meetings, and conferences

Combines TSYS knowledge with business insight to deliver effective recommendations
Effectively amplifies voice of client with internal teams to help ensure TSYS remains laser-focused on client’s success
Advances client’s core business goals through insight and resources
Uses expertise and effective questions to identify problems
Develops strong working knowledge of TSYS' major solutions and high level understanding of others
Leverages industry insight to position client for future success
Integrates client priorities and timelines into success plans
Serves as the central resource for the team and client
Leverages the TSYS organization as a tool to drive client success
Crafts a client engagement charter with clearly specified goals and metrics
Mentors team members to help accelerate their personal development
Understand North American Issuer Solutions business strategy, goals and objectives
Leverage success metrics for client(s) and cultivate Success Plans to influence overall client satisfaction and growth
Support initiatives to foster strong client relationships, review TSYS product value for adoption and retention while studying whitespace opportunities to drive measurable growth
Work with the client to build strategies to drive successful outcomes by navigating the TSYS organization and using best practices
Continually develop industry and product knowledge by working closely with peers and senior colleagues