Customer Success Manager at Global Payments

Columbus, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Bachelor’s degree
4-8 years of experience in Customer Success, Client Experience and/or Consulting
Prior financial services, payment or technology experience
Experience using Salesforce or similar CRM technology
Willingness to travel approximately 20% for internal meetings, client meetings, and conferences

Responsibilities

Combines TSYS knowledge with business insight to deliver effective recommendations
Effectively amplifies voice of client with internal teams to help ensure TSYS remains laser-focused on client’s success
Advances client’s core business goals through insight and resources
Uses expertise and effective questions to identify problems
Develops strong working knowledge of TSYS' major solutions and high level understanding of others
Leverages industry insight to position client for future success
Integrates client priorities and timelines into success plans
Serves as the central resource for the team and client
Leverages the TSYS organization as a tool to drive client success
Crafts a client engagement charter with clearly specified goals and metrics
Mentors team members to help accelerate their personal development
Understand North American Issuer Solutions business strategy, goals and objectives
Leverage success metrics for client(s) and cultivate Success Plans to influence overall client satisfaction and growth
Support initiatives to foster strong client relationships, review TSYS product value for adoption and retention while studying whitespace opportunities to drive measurable growth
Work with the client to build strategies to drive successful outcomes by navigating the TSYS organization and using best practices
Continually develop industry and product knowledge by working closely with peers and senior colleagues

Skills

Key technologies and capabilities for this role

Customer SuccessClient Relationship ManagementSuccess PlanningPayments SolutionsIssuer SolutionsTSYS ProductsBusiness StrategyClient RetentionProduct AdoptionIndustry Knowledge

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need a Bachelor’s degree and 4-8 years of experience in Customer Success, Client Experience, and/or Consulting, plus prior experience in financial services, payments, or technology, and experience using Salesforce or similar CRM technology.

Is travel required in this position?

Yes, approximately 20% travel is required for internal meetings, client meetings, and conferences.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the essential functions of the Customer Success Manager?

Key functions include combining TSYS knowledge with business insight for recommendations, amplifying the client's voice internally, advancing client goals, identifying problems, developing product knowledge, and crafting client engagement charters with goals and metrics.

What does the company culture emphasize for this role?

The company is driven by passion for success, proud to deliver best-in-class payment technology, and encourages continual development of industry and product knowledge by working closely with peers and senior colleagues, while mentoring team members.