Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Restaurant TechnologyIndustries
Requirements
Candidates should have a minimum of 2 years of relevant work experience in customer success, account management, enterprise sales, or a related field, with preference given to experience in the restaurant or SaaS industries. Strong project management skills and experience collaborating with internal and external partners are required, along with familiarity with tools such as Zendesk, Jira, Asana, Looker, or Salesforce. Legal authorization to work in the U.S. is essential, and experience in writing internal documentation and client-facing collateral is also desired.
Responsibilities
As a Customer Success Manager, you will manage a portfolio of 25-30 customers, building trusted advisor relationships and advocating for their needs. You will proactively address issues, conduct Executive Business Reviews (EBRs) to demonstrate ROI, advise clients on best practices, troubleshoot problems by liaising with internal teams, and collaborate with client decision-makers to identify and drive key goals. Additionally, you will monitor customer health metrics, identify performance improvement opportunities, and provide effective consultation based on client needs, while also potentially traveling for business reviews and visits.
Skills
Customer Relationship Management
Product Adoption
Account Management
Customer Advocacy
Change Management
Business Review Facilitation
Troubleshooting
Client Communication
Technology Enthusiasm
Olo
SaaS platform for restaurant digital ordering
About Olo
Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.
New York City, New YorkHeadquarters
2005Year Founded
$176.4MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees