Responsibilities

The Customer Success Manager will ensure clients receive core training in accordance with contractual agreements, design and implement a Vantage training program, manage the Vantage support desk, provide regular updates on the Vantage platform and its development roadmap, develop communication channels with clients, provide market feedback to the Product Team, support account leaders with renewals and account strategies, play an active role in securing upgrades, manage a portfolio of clients including renewals, continually develop knowledge of Vantage products and services, and complete administrative tasks in a timely manner. They will also maintain excellent communication skills, critical reasoning skills, and the ability to sell and negotiate effectively, while being customer-oriented.