Customer Success Manager at Literati

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechIndustries

Requirements

Passionate about customer success and delivering excellence
Adaptable, curious, and quick to learn
Strong communicator—confident in presenting and writing
Empathetic listener with an understanding of professional services
Skilled at independent problem-solving and troubleshooting
Tech-savvy and comfortable demonstrating products
3+ years in Customer Success, Consulting, or Account Management
Proactive in guiding customers through the Litera ecosystem
Collaborative team player aligned with Litera’s values
Experience in legal tech or at a law firm preferred

Responsibilities

Build strong strategic relationships with buyers, influencers, advocates, and end users
Lead the full renewal cycle, including negotiations and identifying upsell opportunities
Partner with Sales to ensure a seamless customer journey
Guide onboarding and transitions from Sales to Customer Success
Create and maintain active success plans that clarify customer goals, current state, and next steps
Monitor customer health, identify risks or areas for improvement, and execute mitigation plans
Deliver Value Adoption Assessments to highlight usage trends and productivity opportunities
Conduct regular business reviews to align on priorities and demonstrate value
Maintain consistent communication with stakeholders and keep strategic plans up to date
Facilitate internal alignment meetings to connect key players and share timely insights
Collaborate across Sales, Product, and Marketing to share feedback and drive innovation
Support a team-first culture focused on delivering exceptional customer outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRenewal ManagementOnboardingCustomer Health MonitoringBusiness ReviewsUpsellNegotiationData AnalysisStakeholder ManagementSuccess PlanningValue Adoption

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need 3+ years in Customer Success, Consulting, or Account Management, with experience in legal tech or at a law firm preferred.

What key skills are needed for this position?

The role requires strong communication skills for presenting and writing, empathy, independent problem-solving, tech-savviness, and being adaptable and curious.

What is the company culture like at Litera?

Litera emphasizes a team-first culture focused on helping each other grow, doing the right thing always, and amplifying impact, while supporting exceptional customer outcomes.

Is the Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is passionate about customer success, proactive in guiding customers through the Litera ecosystem, collaborative, and aligned with Litera’s values, with relevant experience.

Literati

Curated book subscription service for all ages

About Literati

Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.

Austin, TexasHeadquarters

2017Year Founded

$89.5MTotal Funding

SERIES_BCompany Stage

Education, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Short-term Disability Insurance

Parental Leave

Flexible Work Hours

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from companies like Book of the Month challenges Literati's market share.

Celebrity involvement risks brand reputation if associated figures face controversies.

Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.

Differentiation

Literati offers curated book selections with celebrity involvement, enhancing its unique market position.

The 'try before you buy' model for children's books sets Literati apart from competitors.

Literati's platform includes exclusive content and discussions, enriching the reader's experience.

Upsides

Rising interest in personalized content boosts demand for Literati's curated book services.

AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.

Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.

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