Customer Success Manager at Box

Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, ITIndustries

Requirements

IT業界における3年以上のアカウントマネジメントの経験
顧客と密に連携し、Boxに対する満足度を高め、信頼を得ることができる（パートナー協業経験歓迎）
限定的な関係構築だけではなく、複数の顧客と接点を持つことができる
基本的な技術知識を有し、顧客からの質問に回答することができる
斬新なアイデアとエネルギーを持ち、チームプレーができる
コンサルティング経験、マーケティング経験があれば尚可
SalesforceやZendesk、その他のSaaSの業務利用経験があれば尚可
業務上の読み書きが可能な英語力（技術事項に関する本社との連携のため）

Responsibilities

強固な関係構築、製品知識、計画、実行を通じて、Boxのトップ顧客およびエンタープライズ顧客に対するすべての販売後の活動を管理する
Box製品について深く理解し、顧客に対してビジネスニーズに最も適した機能・特徴を説明する
導入、チェンジマネジメント、定着、活用の計画作成と実行
顧客との定例会議、四半期ヘルスチェックを含む戦略的なレビューなどによるリテンション率向上
解約リスクやヘルススコアを管理し、リスクを除く活動を積極的に行う
営業およびプロフェッショナルサービス部門と連携し、Boxを各顧客のコアアーキテクチャの一部にするための計画を策定する
プロダクトおよびエンジニアリング部門と連携し、機能要望や不具合の特定とフォローアップを実施する
顧客の声を代表する立場として機能し、社内へフィードバックを提供する

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessSalesforceZendeskSaaSRelationship BuildingChange ManagementRetention StrategiesQuarterly Business ReviewsEnglish

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need 3+ years of account management experience in the IT industry, the ability to build strong relationships with customers to increase satisfaction and trust, capacity to handle multiple customers, basic technical knowledge to answer questions, innovative ideas with team-playing energy, and business-level English reading/writing skills for headquarters collaboration.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What is the company culture like at Box Japan?

Box promotes Diversity & Inclusion with an inclusive hiring approach that encourages applications even if not all qualifications are met, respects diversity across various backgrounds, and provides equal opportunities without discrimination.

What makes a strong application for this Customer Success Manager position?

Apply even if you're unsure about meeting all qualifications, as Box encourages applications from diverse candidates and takes a big-picture approach to hiring; experience in consulting, marketing, or using SaaS tools like Salesforce or Zendesk is a plus.

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters

2005Year Founded

$548.7MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.

Economic downturns may lead to reduced subscription revenue for Box.

AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.

Box offers tailored solutions for diverse industries, including legal and government sectors.

Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.

Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.

Box Hubs streamlines enterprise content management with advanced AI technologies.

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