Customer Success Manager at Adobe

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Technology, SoftwareIndustries

Requirements

Passionate about helping accounts achieve goals for personalization at scale
Ability to unify voices across Adobe for cohesive plans of action
Skilled at quantifying impact
Dynamic, passionate, and creative individual adept at storytelling
Thrives in fast-paced environments
Knowledge of Adobe's Experience Cloud solutions
Ability to align customer business goals with Adobe solutions

Responsibilities

Provide an outstanding customer experience by actively engaging, deploying appropriate internal resources, and implementing Client happiness approach to achieve customer business objectives
Act as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners, and operational resources
Monitor customer engagement outcomes relevant to defined success metrics
Ensure customers employ best practices for achieving maximum value
Triage risk and create mitigation plans across customers, managing expectations both internally and externally
Drive adoption of Adobe Experience Cloud solutions, using data to provide insights and progress from baseline through the maturity curve
Actively identify common customer challenges and suggest better solutions
Serve as the voice of customers internally at Adobe, sharing process improvements and asks with the internal ecosystem
Act as a customer’s trusted advisor and partner
Test playbooks and customer success program ideas and monitor results based on defined customer metrics
Share guidelines and feedback across the organization to improve the approach to Customer Success thought leadership

Skills

Customer Success

Digital Experience

Personalization

Account Management

Storytelling

Executive Advisory

Adoption Driving

Value Realization

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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