Customer Success Manager at Supernal

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3+ years in Customer Success, Account Management, or Consulting (SaaS or healthcare tech experience strongly preferred)
Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations
Strong communicator and relationship builder - professional, proactive, and focused on long-term trust
Proven experience managing multiple accounts and balancing proactive engagement with responsive support
Commercially minded, with experience driving renewals, upsells, or account expansion strategies
Analytical and structured - skilled at using data and insight to guide action
Light technical aptitude; comfortable understanding integrations, workflows, and platform behavior
Familiar with CRM systems and project or ticketing tools (flexible on platforms)
Experience in healthcare, AI-driven solutions, or revenue cycle management is a strong plus
Willingness to travel occasionally

Responsibilities

Own customer relationships: Lead meetings independently, maintain clear next steps, and build trust across all levels of the client organization
Drive renewals and expansion: Manage churn risk, identify and execute upsell opportunities, and contribute directly to improving net revenue retention (NRR)
Act as the quarterback for your accounts: Coordinate across Product, Engineering, and Operations to ensure smooth execution and timely issue resolution
Bridge business and technical conversations: Understand customer goals, technical context, and constraints, and translate between stakeholders with clarity and confidence
Bring structure to unstructured environments: Create repeatable processes and documentation that make customer management more predictable and scalable
Leverage data and insight: Use a quantitative, analytical approach to identify trends, risks, and opportunities within your portfolio
Collaborate cross-functionally: Partner with internal teams to surface customer feedback, advocate for product improvements, and enhance overall experience
Travel occasionally: Visit customers or attend industry events when needed

Skills

Customer Relationship Management

Account Management

Renewals

Upsell

Churn Management

Net Revenue Retention

Analytical Problem-Solving

Data Analysis

Process Design

Cross-Functional Collaboration

Stakeholder Communication

Consulting Mindset

Supernal

Develops electric vertical takeoff aircraft

About Supernal

Supernal focuses on transforming urban transportation through the development of electric Vertical Takeoff and Landing (eVTOL) vehicles. These electric aircraft are designed to take off and land vertically, providing a zero-carbon and efficient transportation option for cities. Supernal targets urban planners, city governments, and private transportation companies, offering solutions to reduce ground traffic congestion and carbon emissions. Their business model includes the development, production, and operation of eVTOLs, generating revenue through sales, leasing, and support services like maintenance and fleet management. Based in Irvine, California, Supernal emphasizes safety and customer needs, with their eVTOL model, the S-A2, featuring eight tilting rotors to address engineering challenges. The company aims to set a high standard for advanced air mobility and believes in the importance of collaboration within the community to achieve success.

Washington, District of ColumbiaHeadquarters

2020Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public Sector, EnergyIndustries

201-500Employees

Benefits

Performance Bonus

Risks

Relocation to Irvine may disrupt operations and employee productivity temporarily.

Competition from Lilium threatens Supernal's market share in the U.S.

Geopolitical challenges may affect Supernal's expansion in Asia and Europe.

Differentiation

Supernal focuses on zero-carbon eVTOLs for urban air mobility, unlike many competitors.

The S-A2 features unique eight tilting rotors, solving multiple engineering challenges.

Supernal collaborates with Hyundai for advanced design and manufacturing expertise.

Upsides

Partnerships with Blade and Sigma enhance Supernal's market reach and operational capabilities.

FAA's regulatory frameworks could accelerate Supernal's commercial deployment by 2028.

Advancements in battery technology improve S-A2's range and charging efficiency.

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