[Remote] Customer Success Manager at Appspace

Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionSalesMarketingProduct AdoptionTechnical SupportTrainingCommunicationProblem-SolvingCustomer AdvocacySubscription RenewalProduct Configuration

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Ideal candidates need 3-5 years of professional experience in business development, account management, or sales, with emphasis on customer support, satisfaction, retention, and sales; SaaS software industry experience is preferred.

What key skills are needed for this position?

Candidates should have excellent communication and interpersonal skills, be organized and able to multitask, self-motivated and proactive, strong collaborators, familiar with Salesforce, and technically inclined.

What is the work arrangement or location policy at Appspace?

Appspace offers a flexible work culture with global office locations, allowing you to work wherever and however you're at your best.

What is the company culture like at Appspace?

Appspace fosters a culture passionate about better work experiences, with flexible work options, opportunities to build connections, grow your role, and help people love where they work.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have 3-5 years in account management or sales with customer retention focus, SaaS experience, excellent communication skills, Salesforce familiarity, and language skills like German, French, or Spanish as a plus; a relevant degree is preferred.

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees