Customer Success Manager at Crexi

Playa Vista, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Commercial Real Estate, Technology, SaaSIndustries

Requirements

5+ years of Customer Success experience in a SaaS environment, preferably in a high-velocity customer engagement model
Customer-obsessed, relationship-oriented, and excited by high-touch communication and ongoing customer interaction
Comfortable leading client consultations regarding renewals, expansion, and value reinforcement
Strong communicator across all channels (phone, email, virtual meetings), with a high sense of urgency and follow-through
Thrives in a fast-paced environment and embraces process, consistency, and accountability
Extremely motivated by growth and retention targets
Empathetic, curious, and skilled at uncovering customer motivations and challenges
Highly organized with strong situational awareness and attention to detail
Bachelor’s degree or equivalent experience in a Customer Success role

Responsibilities

Engage customers consistently and proactively—maintaining high call volume and meaningful touchpoints that reinforce value, deepen relationships, and surface new opportunities
Drive platform adoption through ongoing education, best-practice sharing, and strategic conversations about how to maximize Crexi’s impact on their business
Lead renewal, retention, and expansion discussions confidently, positioning Crexi as an essential part of the customer’s workflow
Manage customer SLAs to ensure timely, accurate responses and a smooth, reliable experience across every interaction
Build and maintain strong multi-level relationships with key stakeholders to ensure account health and long-term success
Identify cross-sell and upsell opportunities by understanding customer goals, challenges, and product usage trends, partnering internally as needed to drive outcomes
Act as the customer’s advocate internally, providing actionable feedback to Product, Sales, Marketing, and leadership
Serve as a trusted Crexi expert, offering industry insight, product knowledge, and strategic guidance to help customers achieve their goals

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient RelationshipsRenewal ManagementCustomer RetentionExpansion StrategiesConsultative SellingSaaSCommercial Real Estate

Questions & Answers

Common questions about this position

What are the key responsibilities of the Customer Success Manager role?

The role involves engaging customers proactively with high call volume, driving platform adoption through education and best practices, leading renewal and expansion discussions, managing SLAs, building relationships with stakeholders, identifying upsell opportunities, and acting as a customer advocate internally.

What kind of team environment can I expect at Crexi?

You'll join a fast-moving, collaborative team where every interaction directly contributes to customer satisfaction, long-term retention, and revenue growth.

Is this Customer Success Manager position remote?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What qualities make a strong candidate for this Customer Success Manager position?

Crexi seeks a relationship-driven, customer-focused professional who thrives on helping clients succeed, drives business outcomes, builds consultative relationships, leads renewal conversations confidently, and stays responsive and proactive.

Crexi

Commercial real estate marketplace platform

About Crexi

Crexi operates a marketplace and technology platform specifically for the commercial real estate (CRE) sector. It provides a range of workflow management tools and customizable data analytics that help streamline the CRE process from listing properties to closing deals. The platform caters to various clients, including brokers, investors, and property managers, equipping them with the tools needed to manage real estate transactions efficiently. Crexi generates revenue through subscription services, transaction fees, premium listings, and additional data analytics services. By combining advanced technology with user-friendly design, Crexi's goal is to make the CRE transaction process simpler, faster, and more transparent for everyone involved.

Sacramento, CaliforniaHeadquarters

2015Year Founded

$52.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Real EstateIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Stock Options

Gym Membership

Risks

Increased competition from CoStar threatens Crexi's market share in commercial real estate services.

Legal challenges from CoStar over copyright infringement could damage Crexi's reputation.

Competitors' strategic acquisitions may pressure Crexi to innovate and expand its offerings.

Differentiation

Crexi offers a comprehensive marketplace tailored for the commercial real estate sector.

The platform integrates advanced technology with user-friendly interfaces for efficient transactions.

Crexi's partnership with CCIM Institute enhances its property listing services nationwide.

Upsides

Crexi benefits from the growing trend of flexible office spaces and co-working environments.

The integration of AI-driven analytics enhances decision-making and market insights for users.

Blockchain technology can streamline Crexi's transaction processes, increasing transparency and efficiency.

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