Anima

Customer Success Manager

London, England, United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, HealthcareIndustries

Requirements

Candidates should have a strong background in customer success management, preferably within the healthcare or technology sectors. Experience in building relationships and understanding customer needs is essential, along with excellent communication and problem-solving skills. A track record of driving customer engagement and satisfaction is required, and familiarity with AI or healthcare technology is a plus.

Responsibilities

The Customer Success Manager will be responsible for ensuring customer satisfaction and driving the adoption of Anima's products. They will work closely with clients to understand their needs, provide training and support, and gather feedback to improve the product offerings. Additionally, they will collaborate with internal teams to develop strategies that enhance customer experience and retention.

Skills

Healthcare
Reinforcement Learning
Agentic AI
Product Development
Team Collaboration
T-shaped teams

Anima

Automates patient triage for healthcare providers

About Anima

Anima Health focuses on improving patient care by automating the triage process for general practitioners and outpatient clinics. Their platform helps healthcare providers prioritize patient treatments based on the severity of conditions, making it easier to manage patient requests. The system integrates with SystmOne TPP, a popular electronic health record system, ensuring that all patient interactions are recorded and easily accessible. This integration allows healthcare providers to spend more time on patient care rather than administrative tasks. Anima Health operates on a subscription-based model, providing continuous updates and support to its clients. By streamlining operations and enhancing the patient experience through automated reporting and notifications, Anima Health aims to help clinics deliver better care more efficiently.

Key Metrics

London, United KingdomHeadquarters
2021Year Founded
$14.2MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Integration challenges with SystmOne TPP could disrupt Anima's platform functionality.
Intensifying competition in healthcare technology threatens Anima's market position.
Data privacy concerns could impact Anima's reputation if mishandled.

Differentiation

Anima automates patient triage, reducing administrative tasks for healthcare providers.
The platform integrates seamlessly with SystmOne TPP, enhancing efficiency in patient care.
Founded by doctors, Anima offers a unique perspective on healthcare system challenges.

Upsides

Anima's €11 million Series A funding accelerates its deployment in healthcare settings.
Integration with AI-driven tools enhances Anima's triage accuracy and speed.
The rise of telehealth services boosts demand for Anima's remote patient management capabilities.

Land your dream remote job 3x faster with AI