Strategic Customer Success Manager
Vouched120,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Food & Agriculture, AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have 2-4 years of experience in an externally-facing project management role. A strong work ethic and motivation for personal and team growth are essential. Candidates must possess a can-do attitude and be willing to take initiative. Excellent relationship-building and communication skills are required, with the ability to articulate complex technical solutions to various stakeholders. Strong problem-solving abilities and attention to detail are necessary, along with a team-first mentality. Fluency in German is also required.
Responsibilities
The Customer Success Manager will manage and own the execution of premium vendor partnerships, being directly responsible for the revenue generated from each deal. They will support account executives during negotiations and take ownership of the relationship post-agreement. Preparing and leading training for new partners to ensure a seamless onboarding process is essential. The role includes spending 1-2 days on-site with vendors to ensure successful integration of the Choco AI proposition. Upselling new propositions and managing contract renewals with existing partners will be required. Additionally, the manager will liaise between partners and internal teams to ensure timely delivery of solutions and share vendor feedback with the product and marketing teams.
Skills
Customer Success
Account Management
Training
Onboarding
Upselling
Communication
Problem-Solving
Vendor Management
AI
Digital Ordering
Coco
Food delivery service from local restaurants
About Coco
CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.
Key Metrics
Santa Monica, CaliforniaHeadquarters
2020Year Founded
$40.4MTotal Funding
SERIES_ACompany Stage
Food & Agriculture, Social ImpactIndustries
501-1,000Employees