Customer Success Lead at Alethea

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Risk Analysis, Public RelationsIndustries

Requirements

8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments
Client-obsessed with direct experience, preferably as the lead, working with enterprise or nonprofit clients
Strong communicator with high EQ — builds trust, navigates complexity, and handles high-stakes situations with calm and clarity
Experience interfacing with senior leaders and translating customer needs into product and business strategy; acts as an internal advocate for clients
Skilled project manager who ensures flawless execution, keeps projects on track, anticipates issues, and maintains detail-oriented focus
Low-ego, mission-driven mindset; collaborative, curious, and cool under pressure

Responsibilities

Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization
Stand up scalable systems for account management and client retention, including account and renewal/upsell plans
Segment accounts and design account management strategies tailored to Alethea’s distinct categories of clients (persona, industry, etc.)
Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements
Lead executive business reviews (EBRs), manage account health, and identify churn risks and expansion opportunities
Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy
Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience
Build playbooks, content, and training to support platform adoption and user enablement
Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes
Develop proactive lifecycle campaigns to drive engagement and long-term stickiness
Manage, and eventually scale, a high-performing customer success team as the company and client base grows
Define KPIs, workflows, and success metrics to track team performance and client outcomes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient EngagementLifecycle ManagementExecutive Business ReviewsChurn ManagementUpsell StrategiesRenewal ManagementCross-Functional CollaborationStrategic PlanningClient OnboardingFeedback Synthesis

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Lead role?

Candidates need 8+ years of experience in customer-facing roles such as customer success, consulting, or account management, ideally in startup or fast-growth environments, and experience working directly with enterprise or nonprofit clients.

What skills make someone a great fit for this position?

You should thrive in ambiguity, have strong strategic instincts, a bias toward action, and be a strong communicator with high EQ who builds trust and navigates complexity.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the compensation for this role?

This information is not specified in the job description.

What kind of company culture or work environment can I expect at Alethea?

This is a critical leadership role in a fast-growth environment where you'll build the plane while flying it, involving cross-functional collaboration with Analysis, Product, Engineering, and Comms/Marketing teams.

Alethea

Cybersecurity solutions for disinformation threats

About Alethea

Alethea focuses on cybersecurity by detecting and managing disinformation threats that affect large companies and private organizations. Its main product, Artemis, is an AI-powered platform that analyzes vast amounts of data from various sources to identify potential threats related to misinformation and social media manipulation. Unlike many competitors, Alethea specifically targets the disinformation landscape, providing tailored insights and risk mitigation strategies for its clients. The goal of Alethea is to protect the critical assets of Fortune 500 companies and other private organizations from the dangers posed by false information.

Washington, District of ColumbiaHeadquarters

2019Year Founded

$29.2MTotal Funding

SERIES_BCompany Stage

Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Hybrid Work Options

Stock Options

Mental Health Support

Risks

Deepfake technology challenges Alethea's disinformation detection capabilities.

Encrypted messaging apps limit Alethea's monitoring and analysis effectiveness.

Regulatory changes in data privacy laws could impact Alethea's data processes.

Differentiation

Alethea's Artemis platform offers multi-channel disinformation detection for Fortune 500 companies.

The company is woman-owned, adding diversity to the cybersecurity industry.

Alethea provides subscription-based access, ensuring recurring revenue and customer retention.

Upsides

Alethea secured $20M in Series B funding, indicating strong investor confidence.

Increased demand for disinformation detection tools boosts Alethea's market potential.

Growing interest in AI-driven cybersecurity solutions aligns with Alethea's offerings.

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