Job Description

Employment Type: Full-Time Location Type: Remote

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. The leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from leading names in tech.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize talent, not location. We are remote-first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

• Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.
• Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
• Learning & development: Annual discretionary stipend towards professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: We bring the entire company together at a new location every year.

About the Role

We’re looking for a self-starter, highly energetic first Customer Success Manager in Japan, who is passionate about voice technology. We don’t just sell a product; we’re building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long-term value for them. Our CS team is at the forefront of this.

In this role you will:

• Be part of an early CS team with endless opportunities for impact.
• Partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the APAC region.
• Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region, specifically managing customers across Japan and Korea.
• Play a key role in onboarding new clients and driving long-term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business.
• Measure and improve customer satisfaction & experience.
• Own your customer success KPIs (NRR/GRR) and track against company goals.

Requirements

• 3-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
• A strong builder and customer excellence mindset.
• Commercial experience - you will own renewals and expansion for your book of business.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Excellent problem-solving and analytical skills to address customer needs and concerns.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.