Customer Success Go-To-Market Manager at Remitly

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Information Analytics, Healthcare, ResearchIndustries

Requirements

Have 5+ years of experience in Customer Success, Product, or Go-To-Market roles within a SaaS, data, or technology environment
Display proven ability to collaborate effectively across Product, Marketing, Sales, and Customer Success functions
Have a deep understanding of the Customer Success function including insight into other post sale activities and customer journey inputs
Possess exceptional analytical mindset alongside technical skills, with the ability to interpret usage data, customer feedback, and performance metrics to inform decisions
Have excellent communication, presentation, and stakeholder management skills; able to influence without authority
Experience managing or supporting product launches and customer pilot programs
Display understanding customer lifecycle management, adoption metrics, and retention strategies
Have familiarity with Customer Success and GTM tools such as Gainsight, Salesforce, and product analytics platforms
Are comfortable operating in a fast-paced, matrixed environment with evolving priorities

Responsibilities

Serving as the primary Customer Success liaison into Product and GTM planning, representing customer needs and adoption insights in launch and roadmap discussions
Partnering with Product Managers, Product Marketing, and GTM teams to design and execute launch plans that drive customer adoption and retention
Working closely with the CS Management Teams and SME/CSMs to ensure that information is flowing back to them for input and action when necessary
Contributing to pilot and early access programs with selected customers, capturing feedback and translating insights into scalable improvements
Collaborating with Support and Customer Success teams to identify friction points and recommend proactive, AI-enabled solutions that deflect tickets and improve customer experience
Developing and maintaining enablement resources, including onboarding content, adoption playbooks, and success guides tailored to new product features
Analyzing product usage and customer health data to identify trends, risks, and opportunities for improvement and feeding those insights back into GTM function to impact planning and future launch activities
Contributing to roadmap and product decisions through customer-derived evidence, ensuring the voice of the customer shapes product strategy
Communicating adoption performance, customer feedback, and success metrics to cross-functional leadership on a regular basis

Skills

Customer Success

Go-To-Market

Product Management

SaaS

Customer Adoption

Retention Strategies

Roadmap Planning

Cross-Functional Collaboration

Customer Insights

Pilot Programs

Analytics

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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