Customer Success Executive at InMobi

Curitiba, Parana, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Communications, SaaSIndustries

Requirements

Experience working with mid to large-scale SaaS customers, ideally in Enterprise or Digital Native segments
Strong technical understanding of SaaS solutions and ability to translate insights into customer value
Proven capability to manage complex accounts, coordinate cross-functional teams, and drive adoption
Analytical mindset with ability to interpret usage data and influence business outcomes
Excellent relationship-building, communication, and stakeholder management skills
Proactivity, ownership mindset, and passion for customer success
Ability to thrive in fast-paced, collaborative, and evolving environments

Responsibilities

Build and maintain trusted relationships with Tier 1 customers, driving account health, adoption, and expansion
Act as the primary point of contact for all SaaS-related matters, ensuring platform usage aligns with customer goals
Lead regular check-ins, discovery sessions, and strategic conversations to support upsell, cross-sell, and new-sell opportunities
Coordinate internal teams to deliver seamless end-to-end customer experiences
Monitor and analyze usage data (contracted vs. utilized packages, Portal behavior, Amplitude metrics) to identify adoption opportunities
Deliver product demos and support onboarding of new users and business units
Create and execute ongoing success plans after the initial 90 days, identifying risks and implementing mitigation actions
Partner with Growth, Sales, and Product teams to drive renewals, expansion, and new opportunities
Participate in product updates and help customers adopt new features
Keep all customer interactions and opportunities up to date in internal tools, sharing feedback and best practices to improve the SaaS experience

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSAccount ManagementCustomer Relationship ManagementAdoptionRetentionRenewalUpsellCross-sellKPI ManagementStrategic PlanningCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success Executive role?

This is a full-time position.

Is this Customer Success Executive role remote or office-based?

This information is not specified in the job description.

What qualifications are needed for the Customer Success Executive position?

Candidates need experience working with mid to large-scale SaaS customers in Enterprise or Digital Native segments, strong technical understanding of SaaS solutions, and proven capability to manage complex accounts and coordinate teams.

What is the company culture like at Infobip?

Infobip fosters a global, collaborative culture driven by curiosity, passion, and purpose, where employees contribute to a full-stack cloud communication platform connecting over 80% of the world.

What makes a strong candidate for the Customer Success Executive role?

A strong fit has experience with mid to large-scale SaaS customers in Enterprise or Digital Native segments, strong technical SaaS knowledge to deliver customer value, and the ability to manage complex accounts while coordinating cross-functional teams.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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