Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must have a minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience in post-sales, demonstrating a passion for customer success and empathy for customer outcomes and value. They should possess a customers-first mindset with strong communication and relationship management skills, capable of managing customer expectations through empathy and active listening. Proven experience working with large, complex enterprises and developing relationships in a high-growth environment is required, along with a deep understanding of Observability, Logs, Metrics, IT Operations, and Security, including experience managing data pipelines throughout their lifecycle. Quick learning skills and solid technical problem-solving abilities are also necessary. Fluency in English is essential, and knowledge of major cloud providers (AWS, Azure, GCP) is desired.
Responsibilities
As a Customer Success Engineer, you will act as a trusted advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion. You will become the trusted Cribl expert, assisting customers in building observability pipelines and transforming data within their organizations. This role involves establishing and maintaining relationships with stakeholders and senior management to drive success plans and KPIs, effectively communicating with technical and management functions, and driving continued value through expanded use cases and new data sources. You will also be responsible for ensuring customer health, inspiring and coaching team members, and collaborating cross-functionally with sales, marketing, product, and engineering teams to represent the customer’s voice. The CSE will communicate effectively utilizing customer success platforms, drive customer outcomes, and may be required to perform duties outside standard working hours, potentially including occasional travel up to 25%.
Skills
Customer Success
Technical Support
Data Pipelines
Observability
Stakeholder Management
KPI Management
Data Transformation
Automation
Data-Driven Metrics
Cribl
Data observability solutions for tech businesses
About Cribl
Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$576.3MTotal Funding
SERIES_ECompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees