Observability Architect EST (Remote, USA)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software / SaaS, IT Services, Cloud ComputingIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience. They must have at least 5 years of experience in a technical support, technical account management, consulting, Sales Engineer (SE), or Professional Services role within the technology industry. A strong understanding of observability solutions, particularly Grafana, Prometheus, and Loki is preferred. Demonstrated ability to manage multiple clients and projects concurrently is also required.

Responsibilities

The Observability Architect will serve as the primary technical point of contact for a portfolio of Grafana customers, designing their observability maturity journey and providing expert-level troubleshooting and guidance. They will conduct regular technical reviews and health checks, advise clients on best practices, collaborate on technical roadmaps, identify opportunities for optimization, and develop technical documentation. Furthermore, the OA will act as the voice of the customer within the company, advocating for their needs and ensuring a strong return on investment, while also conducting training sessions, preparing reports, and participating in customer reviews alongside account teams.

Skills

Customer Relationship Management

Technical Consulting

Troubleshooting

Observability

Stakeholder Communication

Problem-Solving

Ecosystem Knowledge

Product Feedback

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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