Customer Success Engineer (Federal) TS at Forward Networks

Moldova

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, Federal Government, TechnologyIndustries

Requirements

B.S. Computer Science or equivalent educational experience
TS Clearance Required (SCI desired)
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Highly Desired: Experience in working for a startup company
Highly Desired: Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Responsibilities

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forward Networks Platform
Walking directly with our internal Product Management, Engineering, Sales and Marketing teams
Some travel to customer locations (<10%)

Skills

Key technologies and capabilities for this role

NetworkingCustomer SuccessTroubleshootingNetwork ManagementSecurity PostureDigital TwinCloud NetworkingHybrid Cloud

Questions & Answers

Common questions about this position

What is the salary for this Customer Success Engineer position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the key requirements for this position?

Candidates need a B.S. in Computer Science or equivalent, TS Clearance (SCI desired), and 5+ years of customer-facing experience in a post-sales engineer role for a networking company, software vendor, or as a network engineer for large enterprises, service providers, or government agencies.

What experience is preferred for this Customer Success Engineer role?

A strong understanding of Networking and Security fundamentals, experience with multiple Network vendors like A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, strong verbal and written communication skills, and excellent analytical and problem-solving skills are required.

What does the role involve in terms of travel and team collaboration?

The role includes some travel to customer locations (less than 10%) and walking directly with internal Product Management, Engineering, Sales, and Marketing teams, while providing post-sales technical leadership.

Forward Networks

Network modeling platform for enhanced security

About Forward Networks

Forward Networks offers a platform that enhances network security and visibility for businesses by using a digital twin, which is a virtual model of their physical network. This technology allows organizations to monitor network behavior, prevent outages, and reduce operational risks. The platform serves a variety of clients, including large corporations and federal agencies, by providing a comprehensive view of network data that improves the efficiency of Security Operations Centers. By charging clients for access to its platform, Forward Networks helps them save costs by reducing the time to resolve issues and lowering operational expenses.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$109.4MTotal Funding

SERIES_DCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Grow with us - We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals

Competitive pay - Every team member receives a compensation package with competitive pay and equity

We offer top-grade insurance, with medical, dental, and vision benefits for you and your family

Time off - Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager

Risks

Emerging startups may offer competitive network validation solutions, challenging Forward Networks.

Rapid AI advancements could outpace Forward Networks' current capabilities.

Reliance on multi-cloud environments exposes Forward Networks to cloud provider risks.

Differentiation

Forward Networks offers a digital twin for comprehensive network visibility and validation.

The platform integrates AI for advanced network behavior prediction and troubleshooting.

Forward Networks supports multi-cloud environments, enhancing network security and compliance.

Upsides

Increased adoption of digital twin technology boosts demand for Forward Networks' platform.

AI integration in network validation positions Forward Networks as a market leader.

Rising multi-cloud environments create opportunities for Forward Networks' comprehensive solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free